Felicia Lindsay
Durham,NC
Summary
Personable with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner that is well-organized.
Overview
30
30
years of professional experience
Work History
School Treasurer
Durham Public Schools
Durham, NC
03.2024 - Current
- Develop financial reports to support administrative decision-making.
- Manage budgeting processes for school financial planning.
- Oversee payroll operations at the school level to ensure accurate employee compensation.
- Review expenditures to maintain budgetary controls within the school.
- Review accounts payable and receivable activities to ensure the accuracy of financial transactions.
- Monitor and maintain financial records, including budgets, and expenditures.
- Prepare quarterly reports summarizing the school's financial position.
- Prepare monthly bank reconciliations and general ledger entries.
- Ensure timely payment of vendors and creditors through regular follow-ups.
- Reconcile accounts with statements and invoices every month, investigating and resolving discrepancies to maintain record accuracy.
- Create detailed financial statements for senior leadership review.
- Maintain compliance with all applicable federal, state, and local regulations regarding finance operations.
- Review invoices for accuracy before processing payments.
- Produce financial reports and audit documentation to facilitate internal and external auditing.
- Process payroll for diverse employee groups using specialized software.
- Review timecards for accuracy and compliance with company policies.
- Respond to employee inquiries regarding payroll discrepancies and issues.
- Collaborate with HR to update employee information.
- Assist with tax filings and generate related reports for management.
- Gather timesheets to prepare monthly payroll data for processing by the payroll technician.
Service Experience Representative
Nordstrom Rack
Durham, NC
08.2018 - 03.2024
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Prepared and checked cashier register tills.
- Performed opening and closing procedures according to established guidelines.
- Provided excellent customer service by greeting customers promptly and courteously.
- Utilized Point-of-Sale system for accurate processing of orders, returns and exchanges.
Front End Zone Supervisor
Walmart
Durham, NC
06.1996 - 05.2018
- Managed 80-100 employees during peak times.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Conducted regular performance reviews with front end staff members and provided feedback as needed.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to staff, setting priorities and goals.
- Enforced all company policies related to cash handling, security, safety, and customer service.
- Utilized various software applications including point-of-sale systems for transactions.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Received and recorded cash, checks and transfers.
- Monitored daily cash flow activities while ensuring adequate funds were available in operating accounts at all times.
Education
MBA - Wealth Management
North Carolina Central University
Durham, NC12-2026
Bachelor of Arts - Interdisciplinary Studies
North Carolina Central University
Durham, NC12-2023
Skills
- Accounting and Bookkeeping
- Cash Management
- Attention to Detail
- Customer Service
- Complaint Resolution
- Training and Mentoring
- Time Management
- Listening Skills
- Staff Management
Timeline
School Treasurer
Durham Public Schools
03.2024 - Current
Service Experience Representative
Nordstrom Rack
08.2018 - 03.2024
Front End Zone Supervisor
Walmart
06.1996 - 05.2018
Bachelor of Arts - Interdisciplinary Studies
North Carolina Central University
MBA - Wealth Management
North Carolina Central University