Felicia Lockett
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager/Certified Weightloss Consultant
BAY OAKS CHIROPRACTICE/WEBSTER WEIGHTLOSS
06.2017 - 03.2019
- Oversee all business operations and clinical operations of medical office
- Positively consult with all patients pertaining to healthy lifestyle changes
- Provided assistance to other staff members when needed
- Cross-trained existing employees to maximize team agility and performance.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Certified Medical Assistant
ST. ELIZABETH FAMILY AND URGENT CARE
04.2016 - 02.2017
- Spearheaded and popularized the BioTE/Bio-Identical Hormone pellet therapy program by promoting the benefits of PE therapy and subsequently recruiting 400+ patients
- Developed a program for Diabetes Education for new and existing patients; provided training to staff and created materials and programs for patients needing assistance with diabetes management
- Ensured meticulous medical recordkeeping by carefully tracking and filing patient information and lab results
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, ordering supplied, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus patient concerns
ER Invoice Associate
PSC
11.2010 - 07.2011
- Managed computer systems and dealt with sending out bills to patients and insurance companies
- Researched and responded to patient inquiries regarding billing issues as necessary
- Processed statements, keyed data, posted transactions, and verified accuracy of input to reports Followed up on submitted claims; monitored unpaid claims and initiated tracers; resubmitted claims as necessary.
Purchasing, Database & Scheduling Coordinator
MY FLOORING AMERICA
11.2008 - 07.2010
- Selected Accomplishments: Supervised daily tasks such as scheduling management, travel arrangements, handling client inquires, andcoordinating conference calls
- Performed general office duties, including logistics support, and supply chain management functionalities such asordering supplies and customer purchases, maintaining records, database management, and bookkeeping
- Contributed to bottom-line company growth by interpreting and establishing structure level functions.
Education
Bachelor of Arts - Educational Studies
Western Governors University
Salt Lake City, UT05.2024
Certified Medical Assistant - Health Management And Clinical Assistance
BRIGHTWOOD COLLEGE
Friendswood, TX05.2017
No Degree - Medical Office Management
Management And Strategy Institute
02.2017
Skills
- Outstanding Recordkeeping & Data Entry
- Administrative & Clinical Duties
- Proficient in Windows
- Certified Notary Public in Texas
- Insurance, Billing and Invoice
- Management
- Patient Education & Care
- Excellent Technology & Telephone Skills
Timeline
Office Manager/Certified Weightloss Consultant
BAY OAKS CHIROPRACTICE/WEBSTER WEIGHTLOSS
06.2017 - 03.2019
Certified Medical Assistant
ST. ELIZABETH FAMILY AND URGENT CARE
04.2016 - 02.2017
ER Invoice Associate
PSC
11.2010 - 07.2011
Purchasing, Database & Scheduling Coordinator
MY FLOORING AMERICA
11.2008 - 07.2010
Bachelor of Arts - Educational Studies
Western Governors University
Certified Medical Assistant - Health Management And Clinical Assistance
BRIGHTWOOD COLLEGE
No Degree - Medical Office Management
Management And Strategy Institute
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