Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felicia Longmire

Castro Valley,California

Summary

Accomplished General Manager of Operations at 28trans, adept in strategic planning and leadership development. Expertly directed operations, achieving significant profitability goals through innovative strategies and exemplary customer service. Skilled in regulatory compliance and conflict resolution, I spearheaded staff training programs, enhancing team performance and service delivery.

Overview

29
29
years of professional experience

Work History

General Manager of Operations

28trans
Burlingame, CA
04.2023 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed scheduling, training and inventory control.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Enforced federal, state, local and company rules for safety and operations.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Shuttle Parking Manager

Ace Parking
Oakland, California
08.2018 - 04.2023
  • Handled administrative duties associated with managing a parking facility, such as payroll processing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
  • Resolved customer complaints regarding parking services or policies in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with applicable laws and regulations related to parking management.
  • Performed routine maintenance on equipment used in the operation of the facility, such as cleaning machines and replacing bulbs.
  • Arranged transportation services for disabled individuals who require assistance when entering or exiting the facility.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted in creating training programs for new employees on topics such as customer service standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot.
  • Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized special events held in the facility while ensuring that all necessary arrangements had been made beforehand.
  • Coordinated with local law enforcement to ensure safety of employees and patrons.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.

Transportation Manager

Clark County School District, CCSD
Las Vegas, NV
02.1996 - 10.2018
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Created and enforced policies and procedures for entire logistics team.
  • Designed and executed training programs on transportation safety standards and operational best practices.
  • Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Reviewed invoices from vendors for accuracy before processing payments.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Ensured all vehicles were properly maintained according to manufacturer specifications.
  • Monitored driver performance and compliance with safety regulations.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.

Education

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV

Skills

  • Strategic planning
  • Inventory management
  • Financial analysis
  • Staff scheduling
  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Employee training
  • Leadership development
  • Contract negotiation

Accomplishments

  • Driver of the Year
  • Manager of the Year
  • Rodeo Grand Prize Winner in Nevada

Timeline

General Manager of Operations

28trans
04.2023 - Current

Shuttle Parking Manager

Ace Parking
08.2018 - 04.2023

Transportation Manager

Clark County School District, CCSD
02.1996 - 10.2018

Some College (No Degree) -

College of Southern Nevada

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Felicia Longmire