Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Lopez

Twentynine Palms,CA

Summary

Experienced Patient Registration Representative adept in efficiently coordinating admissions and managing appointments. Proficient in current codes and insurance procedures, ensuring accurate documentation. Meticulous in organizing and maintaining comprehensive patient files.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Registration Specialist

Morongo Basin Community Health Care
Yucca Valley, CA
04.2023 - 04.2024
  • Provided guidance on proper completion of forms related to registration processes.
  • Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
  • Provided customer service support by answering phones and responding to inquiries from staff and the public.
  • Prepared documents for scanning into the electronic health record system as necessary.
  • Entered data into the computerized registration system to update patient demographics records
  • Scheduled appointments for patients using an electronic medical record system.
  • Ensured all forms were completed accurately, including insurance information and other demographic data.
  • Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
  • Verified insurance benefits prior to patient visits to maximize reimbursement potential.
  • Screened patients before and during admissions processes.
  • Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.

EMR COORDINATOR

Morongo Basin Community Health Center
Yucca Valley, CA
07.2014 - 04.2023
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Researched new technologies to enhance productivity levels across all departments.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
  • Resolved customer complaints or answered customers' questions.

HIM ROI

DESERT VALLEY HOSPITAL
Victorville
09.2003 - 08.2013
  • Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Assisted in the preparation of documents for filing and scanning into electronic health record systems.
  • Performed data entry to update patient information in a timely manner.
  • Provided guidance and assistance to other HIM staff on departmental procedures.
  • Developed and maintained an organized system for tracking medical records.
  • Audited charts to ensure that all pertinent documentation is present and accurate.
  • Executed release of information requests according to established policies and procedures.
  • Processed incoming mail, faxes, emails or other forms of communication related to patient's health information.
  • Retrieved archived medical records from offsite storage as requested by physicians or other authorized personnel.
  • Updated indexing systems with new or amended entries as required.
  • Answered inquiries from patients and and or their families about their medical records.
  • Resolved discrepancies in medical records through research or contact with healthcare providers.
  • Prepared correspondence related to patient health information requests.

Education

High School Diploma -

Victor Valley High School
05-1995

Skills

  • Insurance Verification
  • Quality Assurance
  • Reliability
  • Multitasking
  • Information Management
  • Appointment Scheduling
  • Excellent Communication
  • Data Entry
  • Patient Relations
  • Electronic Health Record Specialist
  • Medical records retrieval
  • Medical terminology proficiency
  • HIPAA Compliance

Certification

  • hospital health care options -yr 2000
  • Medical Terminology yr-2000
  • HIPAA Compliance-2017-2020

Timeline

Patient Registration Specialist

Morongo Basin Community Health Care
04.2023 - 04.2024

EMR COORDINATOR

Morongo Basin Community Health Center
07.2014 - 04.2023

HIM ROI

DESERT VALLEY HOSPITAL
09.2003 - 08.2013

High School Diploma -

Victor Valley High School

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Felicia Lopez