Felicia Lucas

• Coordinated the daily activities of front office personnel, including scheduling appointments and managing patient flow.
• Managed budgeting process for the practice including forecasting expenses, monitoring income statements, developing annual budgets.
• Provided guidance on human resources matters such as recruiting new employees, evaluating performance reviews.
• Generated reports detailing key metrics such as days in accounts receivable, denial rate.
• Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.

Assistant Manager|

• Analyzed production processes to identify areas for improvement in efficiency and cost savings.
• Maintain accurate records of production data with end of day reports
• Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
• Provided administrative support to senior management staff.
• Created monthly reports on office expenses and budgets.

Treatment Coordinator| Sept 2023- November 2023

• Created customized treatment plans for patients based on individual needs.
• Managed patient scheduling, appointment reminders, and follow-up calls.
• Provided guidance to patients about their financial responsibility for services rendered.
• Performed administrative duties such as filing insurance claims forms, preparing and submitting end of day reports.
• Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
• Trained staff on new processes and technologies related to practice management operations.
• Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.

• Maintained and organized office operations and procedures such as expense reports, requisition of supplies, and other administrative services
• Increased quarterly Profit by 20%, eliminated collection accounts by 75%
• Manage calendar, scheduling and manage timely and effective allocation of resources and calendars
• Entered patient insurance, demographic and health information into software and confirmed records
• Maintained 100% confidentiality of all communications and documentation according to HIPPA and company policy
• Conducted insurance verification and pre-authorization, Assigned ICD 10 diagnosis codes and CDT procedural codes and managed patient charts
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
• Analyzed budgets and implemented action plans to rectify issues
• Completed weekly account reconciliations to identify discrepancies
• Reached out to responsible companies and individuals to collect on outstanding debts
• Reviewed account information to confirm patient and insurance information is accurate and complete
• Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
• Interviewed prospective employees and provided input to HR on hiring decisions.

• Served as administrative liaison between 3 doctors, laboratories, and patients
• Organized lab cases and established systems for tracking
• Maintained dental records utilizing cutting edge Dental systems for dental maintenance
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnosis and treatment
• Documented patient records with procedures performed and added notes taken to charts
• Organized patient intake and provided follow up after procedures
• Used the latest digital equipment to provide 3D dental imaging
• Performed all Dental Assistant's duties: Experienced in Four-Handed Dentistry.

• Implemented and Executed training program to meet course requirements utilizing digital CAD/CAM systems training post doctorate and dentist
• Organized and disseminated to faculty and students materials and work products for the utilization of the 3D CAD/CAM systems
• Implemented collaborative hands-on curriculum to provide students with the necessary tools to properly implement the training
• Provided hands-on training to students and faculty
• Received and processed feedback in a manner for the success of the operation
• Created learning plans to roll out work products
• Collaborated with colleagues on best practices.

• Took part in surgical procedures by assisting oral surgeon
• Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain
• Took medical and dental history and recorded vital signs of patients
• Assisted in both twilight sedation and local anesthesia with close attention to any safety concerns.