Felicia Luna
Modesto,CA
Summary
Dedicated and compassionate health care professional with vast experience providing office support and medical assistance within a medical environment. Demonstrated competency in patient care, documentation, effective communication, and collaboration with other health care professionals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Hanger
Modesto, CA
12.2023 - Current
- Answer incoming calls
- Referral processing
- Verification of benefits
- Insurance authorizations
- Schedule patient appointments
Referral and Authorization Coordinator
AA foot and ankle care
Turlock, CA
08.2023 - 11.2023
- Referral processing
- Patient registration
- Verification of benefits
- Insurance authorizations
- Patient appointment scheduling
- Communication with referral sources
Medical Assistant
Mercy West Urgent Care
Turlock, CA
04.2021 - 08.2023
- Documented medical data in patient charts, facilitating accurate records
- Supported physicians in examinations, procedures, and diagnostic tests
- Triaged patients and performed vital checks for patient flow facilitation
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- General office duties, such as answering telephones, taking dictation, and completing insurance forms
- Register patients
- Verify patient's insurance eligibility
Certified Nursing Assistant
Central Valley post acute and rehabilitation
Modesto, CA
05.2017 - 10.2019
- Assist nursing staff in providing quality care to residents
- Help residents perform personal duties such as bathing, toileting, eating and hydration, grooming and dressing
- Assist resident in moving in and out of bed, walking and wheelchair mobility
- Vital signs and weight measurement documentation
- Intake and output measurement and recording
- Assist in admitting, discharging and transferring of residents
- 1:1 watches as directed
Certified Nursing Assistant
Hy-lond Health Care
Modesto, CA
07.2014 - 04.2017
- Assist nursing staff in providing quality care to residents
- Help residents perform personal duties such as bathing, toileting, eating and hydration, grooming and dressing
- Assist resident in moving in and out of bed, walking and wheelchair mobility
- Vital signs and weight measurement documentation
- Intake and output measurement and recording
- Assist in admitting, discharging and transferring of residents
- 1:1 watches as directed
Education
Certified Medical Assistant -
Abrams College
Modesto, CA05.2021
High school diploma - General Education
Modesto High School
Modesto, CA01.2002
Skills
- Customer service
- Data entry
- Referral processing
- Patient registration
- Insurance verification
- Appointment scheduling
- Problem solving
- Team collaboration
- Document scanning
- Telephone reception
- Word processing
- Microsoft Office
Certification
- Certified Medical Assistant, 04/01/21, Present
- Driver's License
- Certified Nursing Assistant (CNA), 06/01/16, 04/30/19
- AHA Certification
- CPR Certification
- BLS Certification
References
References available upon request.
Timeline
Office Administrator
Hanger
12.2023 - Current
Referral and Authorization Coordinator
AA foot and ankle care
08.2023 - 11.2023
Medical Assistant
Mercy West Urgent Care
04.2021 - 08.2023
Certified Nursing Assistant
Central Valley post acute and rehabilitation
05.2017 - 10.2019
Certified Nursing Assistant
Hy-lond Health Care
07.2014 - 04.2017
Certified Medical Assistant -
Abrams College
High school diploma - General Education
Modesto High School