Felicia Lunsford
DeKalb
Summary
Healthcare professional prepared for nursing roles, bringing substantial experience in patient care and medical procedures. Highly focused on team collaboration and achieving positive patient outcomes, adaptable to changing healthcare needs. Expertise in patient assessment, care planning, and medical documentation, coupled with compassionate approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RN, Emergency Department/RN Floor Nurse
Christus St Micheals
07.2023 - Current
- Utilized EPIC to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
Online Grocery Associate
Walmart
03.2019 - 08.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Grocery Store Manager
Rehkopfs
02.2006 - 03.2020
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
- Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
- Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
Education
Master of Science - Nursing
Texarkana College
Texarkana, TX05-2023
Skills
- Compassionate care
- Physical assessments
- Healthcare regulations
- Clinical judgment
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Timeline
RN, Emergency Department/RN Floor Nurse
Christus St Micheals
07.2023 - Current
Online Grocery Associate
Walmart
03.2019 - 08.2020
Grocery Store Manager
Rehkopfs
02.2006 - 03.2020
Master of Science - Nursing
Texarkana College
Similar Profiles
Daisy BrewerDaisy Brewer
Before and After School Care Assistant at St Micheals Country Day SchoolBefore and After School Care Assistant at St Micheals Country Day School
Melany MichealsMelany Micheals
Teaching Practice at St Micheals Primary SchoolTeaching Practice at St Micheals Primary School
SHIELA CHANDLERSHIELA CHANDLER
RN Staff Nurse/Charge Registered Nurse at Christus St. Patrick HospitalRN Staff Nurse/Charge Registered Nurse at Christus St. Patrick Hospital
Katherine BlumKatherine Blum
Owner + Licensed Clinical Professional Counselor at Mountain View Clinical CounselingOwner + Licensed Clinical Professional Counselor at Mountain View Clinical Counseling
Virginia HammarbergVirginia Hammarberg
High School Health Teacher at DeKalb Unit School District 428High School Health Teacher at DeKalb Unit School District 428