Felicia Luster
Cocoa,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Service Desk Representative
Home Depot
03.2020 - 12.2023
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Streamlined workflow for faster issue resolution, actively participating in team meetings to improve processes.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal downtime for endorsers.
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
Manager
McDonald's
08.2009 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
GOLD COAST
West Palm Beach, FL05.2008
Skills
- Guest Complaint Resolution
- Guest Inquiry Resolution
- Guest Communication
- Guest Services Agent Training
- Client Relationship Management
Timeline
Service Desk Representative
Home Depot
03.2020 - 12.2023
Manager
McDonald's
08.2009 - 03.2020
GED -
GOLD COAST
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