Jason Madsen
Brentwood,CA
Summary
Experienced Intake Coordinator / Case Manager with more than 5 years experience. Currently working with those dealing with homelessness, mental health issues and substance abuse. Connects with clients easily to provide thoughtful and compassionate assistance. Works effectively with other organizations to provide optimal support for the client. Can handle high volume caseloads with great detail and expertise.
Overview
8
8
years of professional experience
Work History
Intake Coordinator / Case Manager
Salvation Army ARC
08.2019 - Current
- Conducted interviews and screening of clients wanting services.
- Created and maintained each case including counseling notes, program participation, medical and dental appointments, CalFresh benefits and conduct reports.
- Managed high volume caseloads efficiently while maintaining strong attention to detail throughout the progression of each case.
- Collaborated with healthcare professionals to ensure clients received appropriate services and resources.
- Collaborated with a number of county legal entities and built strong relationships.
- Collaborated with many outreach programs and became familiar with what resources they provide to help deliver optimal support to clients.
Assistant Director
Pritchard School Of Music
09.2016 - 08.2017
- Created and maintained extensive detail in each case.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Designed individualized learning plans tailored to each student's unique needs and goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Freedom High School
Oakley, CA06.1999
Skills
- Support Services
- Documentation and Recordkeeping
- Good Conflict Resolution Skills
- Professional Attitude / Appearance
- Strategic Planning
- Microsoft Office
- Appointment Scheduling
- Event Coordination
- Motivational Leadership
- Team Leadership
- Multitasking and Organization
- Relationship Building
- Goal Setting
- Data Entry
- Customer Service
- Follow-up skills
- Phone and Email Etiquette
- Dependable and Responsible
- Computer Skills
- Calm Under Pressure
Timeline
Intake Coordinator / Case Manager
Salvation Army ARC
08.2019 - Current
Assistant Director
Pritchard School Of Music
09.2016 - 08.2017
High School Diploma -
Freedom High School