FELICIA MAINS
COLUMBUS,OH
Summary
Organized and resourceful Administrative Assistant excelling in multitasking, customer support, and office operations. Skilled in handing confidential information, database entry and time management. Seeking to leverage administrative expertise as a foundation for advancing into a dedicated payroll/HR role.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Cameron Mitchell Restaurants
06.2024 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage daily office operations, ensuring smooth workflow and efficient support for staff and leadership
- Oversee office supplies and equipment to maintain a productive work environment
- Maintain confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Assist coworkers with special tasks/projects on daily basis.
Guest Services Associate/Supervisor
Cap City Fine Diner and Bar
12.2022 - 05.2024
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Assisted guests with special requests to ensure a memorable and exceptional service.
- Complete store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Customer Care Associate, Debit Returns/ACH Specialist
Fiserv, Inc
06.2004 - 06.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Created detailed reports on ACH activity for senior management review, highlighting key performance indicators and areas for improvement.
- Contributed significantly towards achieving organizational goals by consistently meeting or exceeding assigned performance metrics.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
Skills
- Hospitality services
- Customer Support - Internal/External Clients
- Multitasking
- Time Management
- Self Directed
- Data entry
- Office administration
Timeline
Administrative Assistant
Cameron Mitchell Restaurants
06.2024 - Current
Guest Services Associate/Supervisor
Cap City Fine Diner and Bar
12.2022 - 05.2024
Customer Care Associate, Debit Returns/ACH Specialist
Fiserv, Inc
06.2004 - 06.2022
Similar Profiles
Rodney ByersRodney Byers
Server at Cameron Mitchell RestaurantsServer at Cameron Mitchell Restaurants
Ashton ToneyAshton Toney
Server at Cameron Mitchell Restaurants (Marcella's Polaris)Server at Cameron Mitchell Restaurants (Marcella's Polaris)
Karl KoznoskiKarl Koznoski
Kitchen Supervisor at Cameron Mitchell RestaurantsKitchen Supervisor at Cameron Mitchell Restaurants
Alex GarciaAlex Garcia
Food Runner at Brio Tuscan GrilleFood Runner at Brio Tuscan Grille
Cortney Reid-SlocumCortney Reid-Slocum
Permanent Building Substitute Teacher at Columbus City SchoolsPermanent Building Substitute Teacher at Columbus City Schools