Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Mann

Warner Robins,GA

Summary

United States Air Force Veteran with 18 years of experience in all aspects of supply and acquisition logistics management, procurement, warehousing, and inventory management. Crafted acquisitions strategies for $83.1M logistics support contracts. Managed equipment account, maintained control of items valued at $856K. Knowledge and experience in acquisition policies, and procedures to the Air Force systems, subsystems, equipment procurement activities, program management tasks, and acquisition programs throughout their life cycles.

Overview

15
15
years of professional experience

Work History

Customer Support Data Entry

Rivertech
Warner Robins, GA
04.2023 - Current
  • Manages Government Furnished Property program. Responsible for MICAP management and processing
  • Coordinates with customers regarding priority of deliveries and destination points. Establishes controls to deliver expedited requests within prescribed time limits.
  • Evaluates supply efficiency and equipment management activities. Uses management products to evaluate accounts
  • Analyzes reports and records activities, reports inefficiencies to supervisors, and recommends corrective actions to improve operations.
  • Deals with returns, exchanges and complaints, or will perform related functions at the point of meeting customer expectations.

Customer Support Section Chief

United States Air Force, USAF
Robins AFB, GA
10.2020 - 10.2022
  • Oversaw supply chain operations, ensuring full compliance and accountability in support of division
  • Crafted acquisitions strategies for $83.1M logistics support contracts
  • Managed equipment account, maintained control of items valued at $856K
  • Executed quality assurance audits and addressed non-complying issues to improve section performance.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.

Enlisted Accessions Recruiter

United States Air Force, USAF
Corinth, MS
02.2016 - 10.2020
  • Amplified school program; 50+ school visits/10 career fairs/45 classroom presentations; garnered 200+ leads/15 contracts signed
  • Focused on commanders mission; supplied members to fill short notice cancellations; averted Air Force $20K loss with unfilled class seats
  • Demonstrated excellent sales skills; captured 200% of new enlisted contracts mission objective; key to flight 30% increase
  • Exceeded mandated quota from headquarters based on military needs and availability.

Combat Arms NCOIC

United States Air Force, USAF
Moody A F B, GA
05.2014 - 02.2016
  • Governed 2 warehouses valued at $20M; teamed with Air Combat Command to maintain $7K mobility bags which primed wing to support over 3K combat sorties
  • Partnered with Base Defense Squadron Global Response Force; equipped Individual Protective Equipment bags for 170 warriors reduced wait time by 50%
  • Led Shelf life program; utilized Department of Defense database; extended shelf life by 10months/1K items saved $1M in disposal fees.
  • Facilitated base Individual Protection Equipment recall; 20K Chemical Warfare Defense Equipment valued at $5 collected; regained accountability and returned to stock
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Material Control Supervisor

United States Air Force, USAF
Moody A F B, GA
06.2012 - 05.2014
  • Tracked/turned-in 300+ Due in from Maintenance parts; verified accurate documentation/tags; reduced Due in From Maintenance turn-in time by 20%
  • Coordinated 150+ excess turn-ins; transferred property to designated warehouses; relieved $20K parts demand
  • Revived bench stock program; enabled technicians to rapidly identify parts; reduced daily idle time by 20 minutes
  • Piloted joint service equipment account/$15M; inventoried assets with zero discrepancies/100% accuracy

Aircraft Parts Store Supervisor

United States Air Force, USAF
Moody A F B, GA
06.2009 - 06.2011
  • Validated Supply Asset Tracking System listings; scrutinized 6K transactions/eliminated delays; contributed to 7% overall cancellation rate
  • Spearheaded expendable turn-in program; recovered $638K in aircraft maintenance funds; returned 13K items to warehouse inventory
  • Maximized after hours support; issued 8K critical assets/$2.5M; contributed to maintenance 95% Mission Capable rate
  • Stocked $4.2M Aircraft Part Store operations; earned overall 99% inventory accuracy rate; smashed local standard by 4%

Education

Associate of Applied Science - Human Resources Management

Community College of The Air Force
Montgomery, AL
06.2018

Associate of Applied Science - Information Resources Management

Community College of The Air Force
Montgomery, AL
08.2015

Associate of Applied Science - Logistics Management

Community College of The Air Force
Montgomery, AL
11.2011

Skills

  • TrainingDevelopment
  • Customer Service
  • Strategic Planning
  • Critical Analysis
  • Department Collaboration
  • Process Improvement
  • Project Management
  • VerbalWritten Communication
  • Cross-Functional Leadership
  • Supply Management

Timeline

Customer Support Data Entry

Rivertech
04.2023 - Current

Customer Support Section Chief

United States Air Force, USAF
10.2020 - 10.2022

Enlisted Accessions Recruiter

United States Air Force, USAF
02.2016 - 10.2020

Combat Arms NCOIC

United States Air Force, USAF
05.2014 - 02.2016

Material Control Supervisor

United States Air Force, USAF
06.2012 - 05.2014

Aircraft Parts Store Supervisor

United States Air Force, USAF
06.2009 - 06.2011

Associate of Applied Science - Human Resources Management

Community College of The Air Force

Associate of Applied Science - Information Resources Management

Community College of The Air Force

Associate of Applied Science - Logistics Management

Community College of The Air Force

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