Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Felicia Martin

Felicia Martin

Burlington

Summary


Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

31
31
years of professional experience

Work History

General Manager

Bath and Body Works, Limited Brands
07.2021 - Current
  • Assisted in developing operational strategies to enhance workflow efficiency.
  • Collaborated with team members to address daily operational challenges and improve service quality.
  • Engaged in training sessions to learn safety protocols and standard operating procedures.
  • Supported management in monitoring inventory levels and maintaining accurate records.
  • Participated in staff meetings to contribute ideas for process improvements and team cohesion.
  • Observed best practices for customer service, ensuring positive client interactions at all times.
  • Aided in implementing new software tools for task management and scheduling efficiencies.
  • Maintained cleanliness and organization of workspace, fostering a safe work environment for all employees.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Sales Manager

Staples
04.2018 - 07.2019
  • Developed sales strategies to increase market share and drive revenue growth.
  • Conducted market analysis to identify trends and opportunities for product expansion.
  • Mentored team members to enhance performance and achieve sales targets consistently.
  • Implemented training programs that improved product knowledge across the sales team.
  • Established strong relationships with key clients to foster loyalty and repeat business.
  • Analyzed sales data to refine forecasting accuracy and optimize inventory management.
  • Collaborated with marketing teams to create campaigns that aligned with sales goals.
  • Led weekly sales meetings to review performance metrics and strategize improvements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Store Manager

Claires Stores Inc
03.2017 - 04.2019
  • Led team of associates, providing training and mentorship to enhance productivity and service quality.
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented strategic merchandising plans to drive sales growth and inventory turnover.
  • Analyzed sales data to identify trends, adjust product offerings, and optimize stock levels.
  • Coordinated with suppliers to maintain inventory accuracy and manage supply chain logistics effectively.
  • Oversaw cash handling procedures, ensuring compliance with company policies and financial accuracy.
  • Established operational procedures that improved efficiency and reduced waste across all store departments.
  • Enhanced customer engagement initiatives, resulting in increased loyalty and repeat business opportunities.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Vanity
07.2014 - 03.2017
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Led team of associates, providing training and mentorship to enhance productivity and service quality.
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented strategic merchandising plans to drive sales growth and inventory turnover.
  • Analyzed sales data to identify trends, adjust product offerings, and optimize stock levels.
  • Oversaw cash handling procedures, ensuring compliance with company policies and financial accuracy.
  • Established operational procedures that improved efficiency and reduced waste across all store departments.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Claires Stores Inc
08.2010 - 09.2014
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Enhanced customer engagement initiatives, resulting in increased loyalty and repeat business opportunities.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Led team of associates, providing training and mentorship to enhance productivity and service quality.
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented strategic merchandising plans to drive sales growth and inventory turnover.
  • Analyzed sales data to identify trends, adjust product offerings, and optimize stock levels.
  • Oversaw cash handling procedures, ensuring compliance with company policies and financial accuracy.
  • Established operational procedures that improved efficiency and reduced waste across all store departments.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Inventory Management / Sales / Intimate Specialist

JCPenny Department Store
04.2008 - 08.2010
  • Led cross-functional projects, coordinating efforts among diverse departments to achieve strategic goals.
  • Mentored junior staff, providing guidance on best practices and fostering professional development within the team.
  • Collaborated with management to align departmental objectives with broader organizational strategies, ensuring cohesive execution of plans.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.

Entertainment Specialist / Shipment / Barista

Target / Starbucks
09.2007 - 08.2008
  • Collaborated with production teams to develop innovative programming strategies and content delivery methods.
  • Analyzed audience feedback to refine programming choices, ensuring alignment with community interests and preferences.
  • Mentored junior team members in project management techniques and best practices within the entertainment sector.
  • Implemented process improvements that streamlined event planning workflows, enhancing operational efficiency across projects.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Operated espresso machines and coffee brewing equipment to produce high-quality beverages.
  • Trained new baristas on company standards, beverage preparation, and customer service protocols.
  • Managed inventory levels of coffee beans, syrups, and supplies to ensure operational efficiency.
  • Developed specialty drink recipes that enhanced menu offerings and improved customer satisfaction.
  • Implemented best practices for cleanliness and safety within the café environment.
  • Collaborated with team members to streamline workflow during peak service hours, enhancing speed of service.
  • Resolved customer complaints effectively, fostering a positive experience and encouraging repeat business.
  • Maintained knowledge of current beverage trends to recommend innovative drink options to customers.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Martin's Daycare

Felicia Martin
01.2005 - 08.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Head Baker

Dairyland Headquarters
08.2003 - 01.2005
  • Led production of high-quality baked goods, ensuring consistency and adherence to recipes.
  • Developed innovative recipes to enhance product offerings and meet customer preferences.
  • Trained and mentored baking staff on techniques, safety protocols, and quality standards.
  • Streamlined inventory management processes to reduce waste and optimize ingredient usage.
  • Implemented quality control measures that improved overall product excellence and customer satisfaction.
  • Collaborated with management to plan seasonal menus and special promotions effectively.
  • Conducted regular assessments of equipment performance, facilitating timely maintenance or upgrades.
  • Fostered a positive work environment through effective communication and team-building strategies.
  • Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
  • Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
  • Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
  • Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
  • Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
  • Utilized industry-specific software tools for recipe creation and modification, enhancing accuracy and efficiency in the baking process.
  • Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
  • Assisted in designing visually appealing displays to showcase products effectively, attracting more customers to the bakery.
  • Continuously researched current trends in baked goods markets, incorporating popular flavors and styles into the bakery''s menu offerings.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Complied with health and safety codes to protect staff and customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Produced consistently high-quality baked goods for customers.
  • Trained new employees on bakery methods and procedures.
  • Prepared dough for variety of pastries, cakes and breads.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished bakery items in display cases.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared frostings and other toppings for cakes and pastries.
  • Managed display cases to verify freshness and attractiveness of products.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Followed food safety standards when handling ingredients.
  • Determined baking times for various items.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Cut and shaped dough for pies, rolls and other pastries.

A1C / E-3

United States Air Force - Iraqi Freedom
12.2001 - 07.2003
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement. /
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Team Member / Pizza & Donut Maker

Casey's General
11.2000 - 12.2001
  • Collaborated with team members to ensure seamless operations and high-quality service delivery.
  • Assisted in training new employees on operational procedures and safety protocols.
  • Optimized workflow processes to enhance efficiency and reduce downtime.
  • Monitored inventory levels to ensure availability of necessary supplies for daily tasks.
  • Implemented improved communication strategies among team members to increase productivity.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Frequently inspected production area to verify proper equipment operation.
  • Supervised production processes to ensure quality standards and consistency in final products.
  • Created innovative donut recipes to enhance product variety and customer satisfaction.
  • Trained new staff on equipment operation and safety protocols, fostering a culture of safety.
  • Streamlined dough preparation techniques, improving efficiency and reducing ingredient waste.
  • Implemented inventory management practices to optimize stock levels and minimize shortages.
  • Baked, decorated and displayed donuts per guidelines.
  • Kept workstation and area around workstation neat and clean.

Cashier / Customer Service / Kitchen / Truck

Hy-Vee Food Store
08.1994 - 11.2000
  • Processed customer transactions efficiently, ensuring accuracy and adherence to cash handling policies.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Maintained clean and organized checkout area, promoting a welcoming environment for customers.
  • Collaborated with team members to streamline checkout procedures, improving transaction speed and efficiency.
  • Assisted in training new cashiers on POS systems and customer service best practices, fostering team development.
  • Monitored inventory levels at registers, facilitating timely restocking of merchandise to meet customer demand.
  • Implemented promotional displays at checkout, increasing product visibility and encouraging impulse purchases.
  • Conducted regular audits of cash drawer contents, ensuring compliance with financial protocols and minimizing discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased sales of promotional items by informing customers about current offers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Education

Medical Assistant

Southeastern Community College
West Burlington, IA
08-2005

No Degree - Logistical Readiness / Combat Readiness

USAF Logistic Readiness Tech
Wichita Falls, TX
04-2001

High School Diploma -

Burlington Community High School
Burlington, IA
06-2000

Skills

  • Collaborative team development
  • Troubleshooting expertise
  • Operational efficiency management
  • Collaborative team member
  • Efficient multi-tasker
  • Prioritization and scheduling Kronos/Aces
  • Skill enhancement coaching
  • Customer service excellence
  • Professional development
  • Inventory management
  • Customer service optimization
  • Strategic goal setting
  • Workforce scheduling
  • Clear and concise communication
  • Office management skills
  • Team motivation skills
  • Performance improvement
  • Implementing performance reviews
  • Staffing solutions
  • Strategic business development
  • Operational management
  • Sales expertise
  • Marketing
  • Risk assessment
  • Loss prevention
  • Human resources management
  • Branding
  • Succession planning
  • Proficient typing skills

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised teams up to 25 staff members.

Timeline

General Manager

Bath and Body Works, Limited Brands
07.2021 - Current

Sales Manager

Staples
04.2018 - 07.2019

Store Manager

Claires Stores Inc
03.2017 - 04.2019

Store Manager

Vanity
07.2014 - 03.2017

Store Manager

Claires Stores Inc
08.2010 - 09.2014

Inventory Management / Sales / Intimate Specialist

JCPenny Department Store
04.2008 - 08.2010

Entertainment Specialist / Shipment / Barista

Target / Starbucks
09.2007 - 08.2008

Martin's Daycare

Felicia Martin
01.2005 - 08.2007

Head Baker

Dairyland Headquarters
08.2003 - 01.2005

A1C / E-3

United States Air Force - Iraqi Freedom
12.2001 - 07.2003

Team Member / Pizza & Donut Maker

Casey's General
11.2000 - 12.2001

Cashier / Customer Service / Kitchen / Truck

Hy-Vee Food Store
08.1994 - 11.2000

Medical Assistant

Southeastern Community College

No Degree - Logistical Readiness / Combat Readiness

USAF Logistic Readiness Tech

High School Diploma -

Burlington Community High School

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