Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia May

Ripley,TN

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2026
2026
years of professional experience

Work History

Homemaker

Self employed
08 2019 - Current
    • Family Finance Manager who saved 15% on expenses with strategic planning and cost effective purchasing
    • Designed and implemented healthy meal plans for a family of six, managing all aspects of food procurement and preparation while maintaining vigilant childcare supervision through superior organizational and multitasking skills
    • Successfully managed household maintenance, utilizing strong organizational skills to ensure efficient daily operations and optimal living conditions
    • Demonstrated strong adaptability and efficiency whole operations in a dynamic, fast paced environment
    • Oversaw family healthcare coordination and medical appointment scheduling, demonstrating exceptional time management by maintaining 100% punctuality for all medical visits
    • Facilitated emotional development in children through active listening, emotion identification, and guidance in appropriate emotional processing and response techniques

Sales Associate

Dyersburg Union Mission
08 2017 - 08 2019
    • Upheld exceptional workplace cleanliness and organization standards, ensuring a safe and accessible environment for customers and team members
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Effectively handles complex issues and busy, high pressure situations while consistently displaying poise and professional customer service skills
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise which increased sales by 25% percent
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Home Hardware Center
06 2016 - 08 2017
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Participated in visual merchandising efforts to create attractive displays which increased sales by 20%
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Call Center Representative

Lovelady Thrift Store
08 2014 - 01 2016
    • Coordinated donation pickup appointments, managing scheduling logistics to optimize route efficiency and donor convenience
    • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
    • Handled high-volume inbound and outbound calls from donors, providing exceptional customer service and building positive relationships with community supporters
    • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Certified Medication Assistant

Blackwell Way
11 2014 - 12 2015
  • Monitored and recorded vital signs prior to medication delivery, maintaining strict safety standards and personalized dosage administration according to each patient's specific healthcare plans.
  • Delivered personalized, compassionate care to medically complex patients, demonstrating consistent empathy and emotional support while maintaining professional healthcare standards
  • Documented all medication administration with meticulous accuracy, recording dosages and monitoring patients for side effects in compliance with healthcare protocols.
  • Ensured optimal patient care through vigilant monitoring for potential complications, prompt reporting to the healthcare team, and meticulous documentation of daily patient assessments and concerns in end-of-shift reports
  • Delivered compassionate assistance with daily living activities for patients requiring full care support, including personal grooming, dressing, and feeding, while empowering those with mobility challenges to adapt and maintain optimal functional capacity.

Education

GED -

Henry County High School
Paris, TN
05.2007

Associate of Science - Healthcare Administration

University of Phoenix
Tempe, AZ

Skills

  • Flexible and Adaptable
  • Organization and Time Management
  • Verbal and written communication
  • Problem-solving skills
  • Call center operations
  • Payment transaction processing
  • Customer experience optimization
  • Prescription medication dispensing
  • Comprehensive patient evaluations

Timeline

Homemaker

Self employed
08 2019 - Current

Sales Associate

Dyersburg Union Mission
08 2017 - 08 2019

Sales Associate

Home Hardware Center
06 2016 - 08 2017

Call Center Representative

Lovelady Thrift Store
08 2014 - 01 2016

Certified Medication Assistant

Blackwell Way
11 2014 - 12 2015

GED -

Henry County High School

Associate of Science - Healthcare Administration

University of Phoenix

Similar Profiles

CREATE PROFILE