Felicia McAbee

Accomplished Front Desk Supervisor at Hilton Garden Inn Hotel, adept in Guest Relations and Problem-solving skills, significantly enhanced guest satisfaction and team productivity. Expert in staff training and development, led initiatives that streamlined operations and improved service efficiency. Demonstrated exceptional communication and organizational expertise, driving positive outcomes and fostering a supportive work environment. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 10 plus years in hospitality industry. Experience managing front desk team of guest service specialists. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Passionate management offering 10 plus years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere. Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Front Desk professional offering [Number] years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills. Meticulous [Job Title] with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to deilvering quality service and exceeding expectations. Ambitious management 10 plus years of experience and passion for local customer service industry. Personable, experienced with conflict resolution and sensitive to others' needs.

• Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
• Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
• Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
• Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
• Promoted from front desk clerk to front desk manager within 3 months of hire due to exceptional job performance.