Summary
Overview
Work History
Education
Skills
Timeline
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Felicia McAteer

Arnold,MD

Summary

Professional in supply chain and logistics management with comprehensive experience in overseeing fulfillment operations. Proven ability to streamline processes and enhance order accuracy, ensuring smooth operations and customer satisfaction. Known for fostering team collaboration and adapting to changing needs, showcasing expertise in logistics and inventory management.

Overview

9
9
years of professional experience

Work History

Fulfillment Manager

Allied Power & Control
08.2022 - Current
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Increased workforce productivity by developing effective processes using diverse technologies.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Preserved customer loyalty and trust through intense growth stages by prioritizing open communication and honesty.

Inside Sales Team Manager

Allied Power & Control
08.2021 - 08.2022
  • Created multiple positions within the company that were previously done by myself before extreme company growth.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Led a team in Pakistan to successfully incorporate with a USA based company.
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Established strong relationships with key clients, fostering loyalty and repeat business opportunities.

Inside Sales Representative

Allied Power & Control
05.2019 - 08.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Completed all orders myself by quoting, procuring, and properly entering all orders in management software.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Helped take the company's revenue from $5 million per year to approximately $20 million per year.
  • Managed friendly and professional customer interactions.

Chiropractic Assistant

Bay Area Wellness Group
07.2015 - 04.2019
  • This position mainly consisted of clinical patient care
  • My duties included taking vitals, using pain relief equipment such as electrical stimulation and traction tables, and any other preparations for patients being treated by the doctor
  • I was also trained to work the front desk and handle some insurance and billing tasks

Education

Some college -

Skills

  • System optimization
  • Team Leadership
  • Reliability improvement
  • Front Desk
  • Patient Care
  • Microsoft Office

Timeline

Fulfillment Manager

Allied Power & Control
08.2022 - Current

Inside Sales Team Manager

Allied Power & Control
08.2021 - 08.2022

Inside Sales Representative

Allied Power & Control
05.2019 - 08.2021

Chiropractic Assistant

Bay Area Wellness Group
07.2015 - 04.2019

Some college -

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Felicia McAteer