Felicia McCarson
Candler,NC
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in State.
Overview
5
5
years of professional experience
Work History
Memory Care Manager
The Landings Of Mills River
Mills River, NC
04.2023 - Current
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Caregiver
Harrison’s private duty
Asheville, NC
02.2022 - Current
- Helped clients get in and out of beds and wheelchairs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health concerns.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Assisted with meal planning to meet nutritional plans.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with maintaining good personal hygiene.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Instructed family members on how to provide bedside care.
Med Tech
Haywood House
Canton, NC
01.2023 - 04.2023
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
Caregiver, Special Needs
LifeSpan
Waynesville, NC
10.2021 - 08.2022
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Completed weekly and monthly reports summarizing activities.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
PCA Med Tech
Hominy valley retirement center
Candler, NC
11.2017 - 01.2019
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Notified senior staff of patient emergencies to optimize outcomes.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Kept instruments and equipment clean and sanitized.
- Monitored, measured and documented patients' vital signs in EMR system.
- Restocked unit frequently with necessary medical supplies.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted nursing staff with diverse care needs of [Type] patients.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained medication stock and cleaned patient rooms and equipment.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Education
Phlebotomy Certification - Phlebotomy
Haywood Community College
Clyde, NCHigh School Diploma -
Enka High School
Candler, NCSkills
Strong leadership skillsundefined
Timeline
Memory Care Manager
The Landings Of Mills River
04.2023 - Current
Med Tech
Haywood House
01.2023 - 04.2023
Caregiver
Harrison’s private duty
02.2022 - Current
Caregiver, Special Needs
LifeSpan
10.2021 - 08.2022
PCA Med Tech
Hominy valley retirement center
11.2017 - 01.2019
Phlebotomy Certification - Phlebotomy
Haywood Community College
High School Diploma -
Enka High School
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