Felicia McCutcheon
Fresh Meadows
Summary
Strategic and results-driven Program Manager, Project Manager, and Product Owner with 20+ years of leadership experience in financial services, delivering enterprise-wide, cross–line-of-business initiatives with budgets exceeding $1M. Proven ability to align business strategy, technology, and governance to deliver compliant, high-impact solutions that drive operational excellence, risk reduction, and measurable business value. Why should you hire me? I bring deep institutional knowledge, a track record of execution across global organizations, and the ability to translate complexity into clarity. I consistently build trust with executives and delivery teams, lead with accountability, and deliver results in highly regulated environments while fostering collaboration, inclusion, and continuous improvement.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
8
8
years of professional experience
Work History
Program / Project Manager / Product Owner
Financial Services Industry
- Led enterprise and global programs across Market Infrastructures, Investor Services, Network Management, and Operations, delivering complex initiatives supporting regulatory compliance and audit readiness.
- Project Manager for Market Infrastructures SharePoint migration, reducing non-network site users by 80% and closing audit risk items.
- Managed global Investor Services Trading & Settlement Calendar program, delivering 15,000 calendars annually to 250+ client companies across 350+ global locations.
- Directed end-to-end Risk Control Self-Assessment (RCSA) programs, reviewing and recertifying 125+ operational procedures annually.
- Owned Internal Audit, Access Administration, and governance frameworks, developing SOPs and entitlement models to ensure compliance and optimized access.
- Administrator for enterprise SharePoint platforms and client-facing communications, reducing recertification timelines by 50% and increasing response rates 30–35% across 700–1,000 employees and 3,500 global clients.
Diversity, Opportunity & Inclusion Leadership
01.2017 - 05.2025
- Led cross-LOB collaboration to design and execute inclusive workforce strategies aligned with a $30B Racial Equity commitment.
- Drove financial literacy, mentorship, internships, re-entry programs, and community engagement initiatives.
- Mentored participants across multiple leadership and internship programs.
- Partnered with HR leaders to deliver Diversity Hiring Best Practices training for senior managers.
- Created communications, marketing, and training materials to increase program awareness and engagement.
Education
Project Management 360 Certificate -
Cornell University
01.2022
Project Leadership Certificate - undefined
Cornell University
01.2021
Business Management & Finance Certificate - undefined
Cornell University
01.2005
Skills
- Program & Portfolio Management
- Agile & Waterfall Delivery
- Product Ownership
- Risk & Controls (RCSA)
- Enterprise Governance
- Stakeholder & Executive Engagement
- Regulatory Compliance
- Global Team Leadership
- Process Optimization
- SharePoint & Data Governance
- Project planning and development
Personal Information
Title: PROGRAM MANAGER | PROJECT MANAGER | PRODUCT OWNER
Timeline
Diversity, Opportunity & Inclusion Leadership
01.2017 - 05.2025
Program / Project Manager / Product Owner
Financial Services Industry
Project Leadership Certificate - undefined
Cornell University
Business Management & Finance Certificate - undefined
Cornell University
Project Management 360 Certificate -
Cornell University