Felicia McElhaney Goodson
Roswell,GA
Summary
Meticulous and detail-oriented Title Examiner with 7 years of experience conducting comprehensive title searches, analyzing legal documents, and resolving title defects. Proficient in utilizing ResWare and SoftPro to streamline title research, document management, and reporting processes. Skilled in identifying encumbrances, easements, and ownership discrepancies to ensure clear property titles. Strong understanding of title insurance policies, public records, and regulatory compliance. Adept at collaborating with attorneys, lenders, and real estate professionals to facilitate seamless transactions. Committed to accuracy, risk mitigation, and delivering high-quality title reports.
Overview
18
18
years of professional experience
Work History
Senior Title Examination Analyst
Opendoor Title/OSNational
Duluth, USA
05.2018 - 12.2022
- Conducted in-depth title examinations on residential and commercial properties to determine ownership, encumbrances, liens, and legal restrictions
- Utilized ResWare and SoftPro to manage title searches, document processing, and workflow automation
- Reviewed and analyzed deeds, mortgages, easements, tax records, plats, surveys, and court proceedings to ensure a clear title
- Identified and resolved complex title defects, including chain of title issues, outstanding liens, and legal discrepancies
- Provided curative recommendations and coordinated with attorneys, underwriters, and lenders to address title irregularities
- Ensured compliance with federal, state, and local real estate laws, as well as title insurance regulations
- Prepared comprehensive title reports, commitments, and policies for real estate transactions
- Researched and interpreted public records, probate cases, and foreclosure proceedings to verify ownership status
- Trained and mentored junior title examiners, providing guidance on research techniques and legal requirements
- Collaborated with closing agents, real estate professionals, and clients to facilitate smooth and timely closings
- Stayed up to date with industry regulations, underwriting guidelines, and legal updates impacting title examination
Foreclosure Title Review Analyst
Aldridge Pite
Atlanta, USA
10.2016 - 04.2018
- Conducted comprehensive title reviews on foreclosed properties to verify ownership history, outstanding liens, judgments, and encumbrances
- Utilized ResWare and SoftPro to process title reports, manage documentation, and track workflow
- Examined deeds, mortgages, assignments, releases, and legal descriptions to ensure accuracy and compliance with foreclosure proceedings
- Identified and resolved title defects, including breaks in the chain of title, incorrect legal descriptions, and outstanding encumbrances
- Researched court records, tax delinquencies, HOA liens, and bankruptcy filings to determine title status
- Assisted in preparing title curative actions and worked closely with attorneys, lenders, and underwriters to clear title issues
- Ensured compliance with state foreclosure laws, title insurance regulations, and lender requirements
- Provided detailed foreclosure title reports and summaries to support legal proceedings and property sales
- Maintained accurate records of title findings and communicated findings to internal teams and external stakeholders
- Monitored industry regulations and foreclosure process updates to ensure adherence to current legal standards
Quality Assurance Analyst I
Sitel Corporation
, Remote
02.2014 - 10.2016
- Monitored and evaluated customer service interactions to ensure adherence to Starbucks' quality standards, policies, and brand expectations
- Conducted call, chat, and email audits, providing detailed feedback to improve agent performance, customer satisfaction, and compliance
- Analyzed key performance metrics (KPIs), including customer satisfaction scores (CSAT), first-call resolution (FCR), and compliance adherence
- Provided coaching and training to customer service representatives, identifying areas for improvement and reinforcing best practices
- Collaborated with operations and training teams to develop quality improvement initiatives and optimize customer service processes
- Identified trends, gaps, and opportunities in agent performance and delivered detailed quality reports to management
- Assisted in updating and maintaining QA scorecards, scripts, and training materials to align with Starbucks' evolving customer service strategies
- Ensured compliance with company policies, industry regulations, and data security standards during customer interactions
- Participated in calibration sessions with leadership and stakeholders to ensure consistency in quality evaluations
- Played a key role in enhancing the customer experience by implementing continuous process improvement initiatives based on QA insights
Executive Assistant I
Charlotte Mecklenburg Schools
Charlotte, USA
12.2008 - 06.2013
- Provided high-level administrative support to executives, managing schedules, travel arrangements, and correspondence
- Acted as a liaison between executives, internal departments, and external stakeholders to facilitate communication and workflow
- Managed calendars, meetings, and appointments, ensuring seamless coordination and prioritization of tasks
- Prepared and reviewed reports, presentations, and documents with accuracy and confidentiality
- Handled confidential information with discretion, ensuring compliance with company policies and data security standards
- Organized and maintained electronic and physical filing systems for quick and efficient document retrieval
- Assisted in project coordination, tracking deadlines, and ensuring timely completion of deliverables
- Conducted research and data analysis to support executive decision-making and strategic planning
- Managed expense reports, budgeting, and invoice processing for executive departments
- Coordinated event planning and logistics, including corporate meetings, conferences, and team-building activities
- Provided support in HR functions, including onboarding new employees and maintaining employee records
Special Projects Coordinator
Blumenthal Performing Arts Center
Charlotte, USA
12.2006 - 12.2008
- Led the planning, implementation, and evaluation of special projects within the education department
- Collaborated with administrators, educators, and stakeholders to develop and execute initiatives supporting educational programs
- Managed project timelines, budgets, and resources to ensure efficient execution and alignment with department goals
- Conducted research, data analysis, and reporting to assess project impact and inform decision-making
- Coordinated communication and engagement with schools, community organizations, and government agencies
- Organized workshops, training sessions, and events to support professional development and educational outreach
- Assisted in grant writing, funding proposals, and compliance reporting for education initiatives
Executive Assistant – IS Projects & Global Business Systems
Mutual of Omaha
Omaha, USA
12.2004 - 12.2006
- Provided high-level administrative and operational support to the Vice President, ensuring seamless execution of IS projects and global business system initiatives
- Managed complex calendars, scheduled meetings, and coordinated travel arrangements across multiple time zones
- Acted as a key liaison between the VP, internal teams, and external stakeholders, facilitating clear communication and alignment on strategic priorities
- Assisted in project coordination by tracking deliverables, budgets, and timelines for IT and business transformation initiatives
- Prepared executive reports, presentations, and briefing documents for leadership meetings and board reviews
- Managed confidential information, corporate correspondence, and document control with discretion and professionalism
- Oversaw vendor communications, contract processing, and procurement support for IS-related projects
- Conducted research and data analysis to support decision-making and process improvements in global business systems
Project Coordinator – IS Projects & Global Business Systems
Mutual of Omaha
Omaha, USA
12.2004 - 12.2006
- Provided high-level administrative support to executives overseeing IS projects and global business systems
- Managed calendars, scheduled meetings, and coordinated travel arrangements for leadership teams
- Assisted in project coordination by tracking deliverables, timelines, and budgets for IT and business system initiatives
- Prepared reports, presentations, and documentation for executive decision-making and stakeholder communications
- Acted as a liaison between departments, vendors, and global teams to facilitate seamless collaboration
- Maintained confidential records, managed correspondence, and ensured compliance with corporate policies
- Supported procurement, contract management, and invoice processing for IS-related projects
- Assisted in data analysis and system updates, ensuring accuracy and efficiency in business operations
- Coordinated cross-functional teams to support technology-driven business transformation initiatives
- Managed documentation, meeting minutes, and action items to keep IS projects on track
- Conducted research, compiled data, and assisted in process improvement efforts
- Developed workflow efficiencies by implementing digital tools and systems for better project tracking
Education
BS - Psychology, Business
WINSTON SALEM STATE UNIVERSITY
05.2001
Bachelor of Arts - Business Administration And Management
Winston-Salem State University
Winston-Salem, NC05-2001
Skills
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Project
- MS Access
- MS Note
- Teams
- Jira
- Lenstar
- Westlaw
- Last Pass
- Vendorscape
- CaseAware
- ResWare
- Soft Pro
- Niku/Clarity
- Slack
Computational Skills
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Project
- MS Access
- MS Note
- Teams
- Jira
- Lenstar
- Westlaw
- Last Pass
- Vendorscape
- CaseAware
- ResWare
- Soft Pro
- Niku/Clarity
- Slack
Timeline
Senior Title Examination Analyst
Opendoor Title/OSNational
05.2018 - 12.2022
Foreclosure Title Review Analyst
Aldridge Pite
10.2016 - 04.2018
Quality Assurance Analyst I
Sitel Corporation
02.2014 - 10.2016
Executive Assistant I
Charlotte Mecklenburg Schools
12.2008 - 06.2013
Special Projects Coordinator
Blumenthal Performing Arts Center
12.2006 - 12.2008
Executive Assistant – IS Projects & Global Business Systems
Mutual of Omaha
12.2004 - 12.2006
Project Coordinator – IS Projects & Global Business Systems
Mutual of Omaha
12.2004 - 12.2006
BS - Psychology, Business
WINSTON SALEM STATE UNIVERSITY
Bachelor of Arts - Business Administration And Management
Winston-Salem State University
Similar Profiles
Sharon GregorySharon Gregory
Employment Consultant at Opendoor (formerly WCIG Employment Services)Employment Consultant at Opendoor (formerly WCIG Employment Services)
Cory Allan SchwalbeCory Allan Schwalbe
Experience Partner at OpendoorExperience Partner at Opendoor
Eduardo CriolloEduardo Criollo
Internship Student at Opendoor Community Support ServicesInternship Student at Opendoor Community Support Services
Adeshola K Adewunmi, M.DAdeshola K Adewunmi, M.D
Regional Medical Director at HumanaRegional Medical Director at Humana
Zachary TennesseeZachary Tennessee
Environmental Scientist I at River2TapEnvironmental Scientist I at River2Tap