Felicia McKnight
Linden
Summary
Experienced in managing front desk operations and delivering exceptional customer service. Leveraging strong communication and organizational skills to create a welcoming and efficient environment. Keen understanding of administrative tasks and a knack for problem-solving in dynamic settings. Adept at handling various challenges that may arise. Commitment to providing top-notch service and ability to multitask make a valuable asset in any professional setting.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Montclair State University
10.2021 - Current
- I work for the University's Center for Academic Success and Tutoring (C.A.S.T)
- Always arrive 20-30 minutes early before my shift and set out the name tags for the tutors
- Clean up the office and set it up for the tutoring sessions
- Support the scheduling and execution of tutoring, supplemental instruction, and workshops online for freshman, transfer, and adult learner students
- Collaborate with a team of diverse professionals, graduate students, and undergraduate staff to support the learning of all students.
Sales Associate
G by Guess
04.2021 - 11.2024
- Operated cash registers and processed transactions for 80 to 100 customers per day
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks
- Selected, recommended and located merchandise based on customer needs and desires
- Maintained back stock
- Greeted customers and attended to their needs
- Respond to customer inquiries and complaints in a timely and professional manner
- Provide product and service information to customers.
Kitchen Staff
Chick-fil-A
12.2020 - 04.2021
- Assembled sandwiches, and followed food safety and quality procedures
- Unloaded the food supplies and placed them in storage
- Mop, sweep, removed trash, and cleaned my station
- Followed the safety and cleaning policies
- Communicated clearly with my team members and leaders
- Checked the food quality and temperature.
Education
Undergraduate in Psychology - Forensic Psychology
Montclair State University
05.2026
High school diploma -
Linden High School
06.2021
Skills
- Customer service (1 year)
- Front desk (1 year)
- Computer skills (5 years)
- Microsoft Office (5 years)
- Windows (5 years)
- Communication skills
Timeline
Front Desk Assistant
Montclair State University
10.2021 - Current
Sales Associate
G by Guess
04.2021 - 11.2024
Kitchen Staff
Chick-fil-A
12.2020 - 04.2021
High school diploma -
Linden High School
Undergraduate in Psychology - Forensic Psychology
Montclair State University
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