Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia McLaughlin

Wichita Falls,Tx

Summary

Passionate nurse who graduated in May 2024 from Vernon College ADN Program looking to provide patient-centered care and promote positive outcomes for patients. Strong ability to assess, plan, implement, and evaluate patient care. Proven ability to collaborate with interdisciplinary teams to provide the best possible patient outcomes. Exceptional communication and interpersonal skills, with a strong ability to build positive relations with patients and families. Proven ability to work well under pressure and manage multiple tasks. Holds an Associate of Applied Science in Nursing and BLS.

Overview

24
24
years of professional experience
1
1
Certification

Work History

RN Charge Nurse

Senior Care Health and Rehabilitation
01.2025 - Current
  • Administered medications accurately and safely, reducing medication errors and adverse reactions. Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.

RN II

North Texas State Hospital
08.2024 - Current
  • I perform comprehensive assessment of patients' nursing care needs including physical, behavioral, psychiatric, and social needs. I observe and analyze patient behavior and status, and documents in the medical record or reports, as needed, to other team members, including the attending psychiatrist. I can develop or contribute to the development of the individualized recovery plan in collaboration with other recovery team members, based on data obtained from the assessment. I provide comprehensive individual or group health teaching and coping strategies to patients and/or families in order to meet patient/family needs. I utilize one-to-one counseling skills in therapeutic interactions with patients to assist them in identifying anxiety and developing coping strategies. I initiate and implement population-specific nursing interventions based on appropriate standards of care for the assigned patient population. I administer medications and treatments as ordered by the physician and maintains medication administration (MAR) and controlled drug records according to facility policy. I establish and monitor the therapeutic milieu assuring a safe and therapeutic environment for the patients. I provide training to other staff in psychiatric nursing principles, unit routines, and milieu management. I initiate and monitor the appropriate use of restraint or seclusion to ensure the safety of the patient and staff members.

LVN Coordinator

North Texas State Hospital
06.2023 - 08.2024
  • I supervise 5 LVNs on our unit. I monitor, oversee the work of, and assign work to the LVNs as needed. I complete daily audits to ensure our LVNs are completing job duties according to policy and procedure. I work in CAPPS keeping up with trainings and completing staff personnel files. I complete Infection Control Weekly Reports, ensure our labs are up to date and scheduled, keep our PIC Binder up to date with our current unit census, the patients’ information, and patient diets. I keep up with patients’ immunizations, H&P’s, their commitments, current medications, and their bowel elimination records. I also report any information such as weight gain/loss and abdominal girths to the providers. I keep LVNs up to date on any policy and procedures that pertain to their job duties. I work closely with the RNs, Providers, and other Treatment team members to ensure the safety of our patients. I report patient behaviors and status to the Treatment team as appropriate. I assist in carrying out nursing interventions as identified in the multidisciplinary recovery plan. I attend monthly LVN Coordinator meeting to stay compliant with our policy and procedures or to help update policy that needs to be revised. I make sure our med room stays stocked with supplies for the LVNs to complete their job duties. I check expiration date on all meds in the med room weekly. I assist with GMS Providers to completed H&P’s on admission and annually. I also assist the patient to any sick calls on the unit with the Providers. I keep up with all reports and have created Excel spreadsheets to keep our department in order and up to date on all staff training and compliant with patient’s annuals. I make sure we are following HIPAA regulations. I work other shifts when we are short-handed to help our unit run more smoothly and complete all regular LVN duties on our unit when needed. I am TIPS and CPR certified.

LVN

North Texas State Hospital
03.2023 - 05.2023
  • I perform vocational nursing work. I assist the RNs, Providers, and Treatment team when requested and ensure to provide feedback regarding the care of our patients and staff to provide safety for both. I provide care, treatment, and general welfare of individuals residing in our facility who have complex medical, mental health, and/or behavioral health issues. I de-escalate situations that may arise to maintain a safe environment. I perform basic and advanced routine and nonroutine nursing tasks to promote the health of the individuals within the assigned areas and assigned shifts. I provide help for PNAs when they are short staff and help with monitoring dining room while patients are eating. I collect specimens for lab work and perform health screenings as needed with the patients. I collect and monitor vital signs. I complete referrals and diet changes. I acknowledge all provider orders and ensure to communicate orders as needed to the appropriate staff. I pass out medications daily and monitor for any side effects or changes that may occur with the patient. I use the Pyxis daily to pull and return meds. I communicate any concerns the patient may have to the RNs or Providers as needed. I updated all our list such as patients’ commitments, diets, consents for meds, and their diagnosis codes. I complete admissions and discharges along with patient educations. I chart daily in My Avatar and MediMar.

LVN-PRN

Angels Care Hospice
11.2022 - 11.2023
  • I am responsible for providing direct patient care under the supervision of a registered nurse. I am responsible for following the plan of care, providing treatments, and working collaboratively with the members of the team to help meet positive patient care outcomes. I provide accurate and timely documentation of patient services to reflect the plan of care. I assess and provide patient and family/caregiver education and information pertinent to diagnosis and self-plan of care. I provide appropriate pain/symptom management and evaluated patient’s response to treatments/medications.

LVN

Presbyterian Manor
02.2022 - 02.2023
  • I provide on-going care and support for clients. I assist in daily living skills as needed. I pass medications to clients when ordered using the Rights of Medication. I communicate with other nurses, doctors, and other team members as needed regarding the patient’s status. I perform wound care and education to patients as need to ensure their safety. I assist clients with oral care, wound care, shower needs, bathroom assistance, and dressing as needed. I worked with Hospice of Wichita Falls to assist in the care of clients and their families that were on Hospice. I manage ports for hospice patients. I also help solve client problems to assist the doctor in managing the patient’s diagnosis.

CRS Coordinator | CRS Network Specialist

North Texas State Hospital
08.2020 - 06.2022
  • I supervise 5 staff in the department for both campuses in Vernon and Wichita Falls. I complete supervisory actions that needed to do in CAPPS such a yearly audit and updating employee personnel files. I make schedules for all employees and made sure we had coverage for both campuses. I contact other departments including but not limited to Central Office in Austin for next level support of the Avatar application and the HHSC help desk for support in other systems utilized at North Texas State Hospital. I answer our facility support phone line to assist callers with all technical support issues they have. I complete all paperwork for New Employees and create their new accounts in My Avatar and Business Objects. I also create ticketed to the helpdesk to create their LAN accounts, which I must communicate with the IT department in creating the accounts. I participate in Business Recovery procedures to ensure documentation is performed during times that Avatar is unavailable. I initiate Business Recovery levels, documenting the start and stop times, and maintaining maintenance of business recovery documents. I provide after hours on-call support when needed. I create Crystal Reports for our facility. I ensure everyone is competent in training and knowing our software prior to leaving class that we taught. I help with Avatar to CARE transaction interface. I can change passwords in Avatar for staff that is locked out. I attend monthly meetings for CRS and MRC meeting in order to keep up with all state hospitals of Texas to make sure we were staying up to date on all forms in Avatar.

On-site Coordinator

North Texas State Hospital
06.2018 - 07.2020
  • I perform continuously chart audits throughout each patient's course of treatment. I ensure documents are present, timely, and finalized. I also ensure the order of the PIA is in order by section and date and removed any unapproved documents from the PIA as advised in policy. I also enter deficiencies into the OSC Database when a document is not completed in the timeframe, or it is missing. I keep track of all the PIA’s on the unit and ensure they are checked out. I can use Microsoft Outlook, Word, Excel, and Power Point. I have knowledge of SharePoint. I use the electronic medical record every day to complete my tasks daily. I am responsible for running some of these reports for my units. I use Avatar daily to complete audits. I complete billing for the doctors and work with them closely every day to assist any needs they may have. I provide training to staff on how to navigate in My Avatar and how to set up their LAN accounts. I teach them how to set up their emails, to navigate in My Avatar, to do Ilearns, and how to navigate in CAPPS Portal. I assist in setting up their printers and ensure they are using secure print, so they are not violating HIPAA. I teach them how to find policy, business recovery documents, and their schedules in class.

Assistant Director of Client Rights

North Texas State Hospital
01.2016 - 05.2018
  • I am responsible for promoting a facility-wide program to protect and advocate for the legal basic human rights of all persons served. Duties include communicating with patients, family members, staff, and various advocacy groups to address complaints and referrals concerning possible rights violations. I address patient rights complaints by coordinating and monitoring the Rights Protection Officers regarding investigating rights complaints or grievances when reported to the Rights Protection Office regarding any current or former patient of NTSH. I provide results through written letters to the patients, staff, family members, and various advocacy groups of the patient involved; and reviewing/approving all rights investigations completed by the Rights Protection Office. I complete data entry and updates for Disability Rights Texas requests into the HEART database to ensure all requests are completed in a timely fashion and are documented appropriately. I am responsible for submitting timely reports from the HEART database related to rights complaints/grievance investigations and Performance Indicator monthly and quarterly which helps with improving organization performance activities and other data as required. I complete monthly rights complaints/grievance audits to ensure appropriate documentation in HEART, and compiles Patient Rights information to be used in the Rights Protection QAPI report. I provide patients, families, and guardians with information on how to file complaints concerning the patient’s treatment process. I coordinate the completion of monthly QSO audits on the QSO Scoring Guide of patient records on NTSH clients regarding their rights and provide feedback to ensure all rights are being given to each client at NTSH.I have been cross-trained in the Client Rights department and have performed duties on the Abuse side such as calling intakes in to the programs, opening cases in My Avatar, outcome letters, MANA, and ANIA’s. I also supervised the work of 3 employees in our department.

PNA III

North Texas State Hospital
03.2011 - 12.2015
  • I maintain direct and on-going therapeutic interactions with patients to promote living and social skills. I observe, report, and document on patients’ behaviors. I also perform other duties when requested by my supervisors. Use therapeutic communication to engage patients in meeting their treatment plans and to become more competent in order to stand trial. I assist patients with their hygiene, daily living, and in eating if needed so they can learn how to be able to do for themselves when they get out on their own one day. I also ensure patients health and safety. I assist patients on how important it is for them to take their meds and make sure that they are taking them. I use verbal skills to promote less aggressiveness of patients. I try to redirect patients before anything escalades or gets out of control. I do chart assignments on patient behaviors, their progress, and their social learning environment. I also must check other PNA’s charting to ensure they get theirs correct. I provide any service that the RN needs assistant in. I participate in treatment team meetings. I take responsibility for the assignments of the PNA 3 such as supervising other PNA’s and patients. I do daily reports on patients and every six months I do evaluations on PNA’s for the RN’s. I must make fast decisions and I find myself using my judgment on problems that occur on the unit. I must keep up with all the daily worksheets and paperwork so we can make sure we are getting everything done. I must train new employees that come to the unit. I also must prepare schedules for staff daily assignments and sometimes must rearrange in order to make the day go by smoother.

General Merchandise Manager/ Front End Manager/ Checker

North Texas State Hospital
05.2001 - 04.2011
  • I perform ordering, stocking, keeping files on computers, carrying out groceries, checking, and greeting people. I had to make sure that all our employees were making the guests happy. I work independent that everything is organized and stays that way. I like to meet my deadlines before they are due. I had many duties I had to acquire in order to help run the store. I had to assist guests in what they wanted and looking for. I did special orders for guests. My job was to please the guest in any way possible. I oversaw ordering trucks, keeping up with my employee’s times and hours plus making sure we met deadlines. I had to do invoices and keep up with the total amount we were spending and what our profits were from the company. I had to attend meetings in Lubbock and go to shows. (Which were to go and purchase new items for the store.) I attended weekly meetings and had to maintain weekly reports of all department. I had to maintain a gain/loss reports for each week. I also had to address any issues that came across, so I had to use my critical thinking skills. I oversaw all the non-food items. I had to work overnight to reset the seasonal aisle. I worked extra hours when needed to make sure my job duties were done. I also worked in varies departments such as service counter, deli, bakery, checking, timekeeping, bookkeeping, and carrying out groceries on top of making sure my department was in order and ready for business. I have trained other employees on skills needed for when I was not there, and I had to keep track of our time and make sure we met our labor goals. I had to train to use backroom equipment such as pallet jacks and forklifts. We had to ensure safety and make sure we were using the equipment properly. Also, we used handheld machines to order, keep up with stock, and to do inventory with. I always made sure everything in the backroom was neat stacked nicely in a certain order to where I knew where everything was. I just tried to meet our goal which was to make a positive impact and to have superior performance.

Education

Associate of Applied Science - Nursing

Vernon College
05.2024

LVN Certificate - undefined

Vernon College
12.2019

High School Diploma - undefined

Vernon High School
05.2002

Skills

  • Typing speed of 96 WPM
  • Experienced in Microsoft Office suite
  • Collaborative team member
  • Strong time management abilities
  • Conflict management
  • Patient Advocacy
  • Patient Education
  • Palliative/Hospice Care
  • Patient medication management
  • Geriatric patient support
  • Vital signs monitoring
  • Empathetic patient support
  • Patient knowledge enhancement
  • HIPAA compliance

Certification

MARCH 11, 2024 Basic Life Support Provider (BLS) Certification

August 2016 Mental Health Certificate-Vernon College

Timeline

RN Charge Nurse

Senior Care Health and Rehabilitation
01.2025 - Current

RN II

North Texas State Hospital
08.2024 - Current

LVN Coordinator

North Texas State Hospital
06.2023 - 08.2024

LVN

North Texas State Hospital
03.2023 - 05.2023

LVN-PRN

Angels Care Hospice
11.2022 - 11.2023

LVN

Presbyterian Manor
02.2022 - 02.2023

CRS Coordinator | CRS Network Specialist

North Texas State Hospital
08.2020 - 06.2022

On-site Coordinator

North Texas State Hospital
06.2018 - 07.2020

Assistant Director of Client Rights

North Texas State Hospital
01.2016 - 05.2018

PNA III

North Texas State Hospital
03.2011 - 12.2015

General Merchandise Manager/ Front End Manager/ Checker

North Texas State Hospital
05.2001 - 04.2011

LVN Certificate - undefined

Vernon College

High School Diploma - undefined

Vernon High School

Associate of Applied Science - Nursing

Vernon College

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