Summary
Overview
Work History
Education
Skills
Timeline
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Felicia McMullen

Office Support / Customer Service
Tolleson,AZ

Summary

Offers substantial professional experience highlighted by a consistent history of providing outstanding services across various roles and industries throughout a career trajectory.

Overview

10
10
years of professional experience

Work History

Office Administrative

American Bindery & Mailing
Phoenix
09.2021 - Current
  • Managed phone and in-person inquiries to enhance customer service experience.
  • Created and maintained records for new and completed jobs, calculating job costs accurately.
  • Prepared daily postage meter usage reports to track expenditures effectively.
  • Executed filing functions, including archiving and purging, to maintain organized records.
  • Organized and maintained inventory of supplies to ensure operational efficiency.
  • Provided backup support on production jobs, producing box labels and receipts promptly.
  • Ensured operators received necessary supplies and materials to meet deadlines efficiently.

Driver

Access-CTI-California Transit Inc.
Los Angeles
10.2016 - 06.2021
  • Picked up and transported all clients in a timely manner to their destination according to the passenger manifest, including elderly and disabled passengers.
  • Communicated with dispatch via two-way radio, and interacted with the clients while providing excellent customer service.
  • Ensured the safety of all passengers by using appropriate on-board restraints, as required, and kept the vehicle clean and in ready condition at the start and end of each shift.
  • Accurately collected and reconciled cash fares, and documented activities in accordance with local policies and procedures.

Data Entry Clerk

Partners in Diversity
Pasadena
05.2016 - 10.2016
  • Prepared source data for entry by opening and sorting mail or documents.
  • I complied, verified accuracy, and sorted information according to priorities to prepare source data for computer entry.
  • Generated reports, stored completed work in designated locations, and performed any backup operations needed.
  • Inserted customer and account data by inputting text-based and numerical information from source documents within time limits.
  • I am well-versed in clerical duties. I am required to produce and provide daily reports.

Office Assistant

A2B Auto Transportation
Los Angeles
04.2015 - 02.2016
  • Collaborated with colleagues to streamline office processes and improve communication.
  • Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
  • Answered incoming calls in a professional manner, directed callers to the appropriate personnel, and took thorough messages.
  • Assisted with company events, handled offsite branches, emailed, and communicated any changes from upper management, and scheduled daily work schedules for 60 employees.

Education

High School Diploma -

Crenshaw High School
Los Angeles
06-1999

Skills

  • Customer service
  • Data entry
  • Scheduling
  • Report generation
  • Copier, fax, scanning operations
  • Microsoft Word, Excel, 10-Key, Outlook

Work Type

Full Time

Work Location

RemoteOn-Site

Timeline

Office Administrative

American Bindery & Mailing
09.2021 - Current

Driver

Access-CTI-California Transit Inc.
10.2016 - 06.2021

Data Entry Clerk

Partners in Diversity
05.2016 - 10.2016

Office Assistant

A2B Auto Transportation
04.2015 - 02.2016

High School Diploma -

Crenshaw High School

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Felicia McMullenOffice Support / Customer Service
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