FELICIA MILLER
Milwaukee,WI
Summary
Hardworking employee, enthusiastic about learning the business inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience with outbound and inbound calls and handling emergency issues with patience and tact.
Overview
16
16
years of professional experience
Work History
Warehouse Worker/Delivery Driver
Central City Distribution
Milwaukee, Wisconsin
10.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Picked orders in warehouse to get ready for shipment using pallet jack and pallet.
- Stacked and wrapped orders securely for shipment.
Delivery Driver
Toppers Pizza Place
Menomonee Falls, WI
12.2020 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Personal Care Worker
Golden Path, Home Health Care Service
Milwaukee, WI
03.2020 - 08.2020
- Provide day to day care for a person with a disability which includes preparing meals, feeding meals to client, laundry, cleaning home, and errands.
- Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
- Assisted patient with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Personal Care Worker
IRIS
Milwaukee, WI
11.2018 - 08.2020
- Adult long-term care, Provide day to day care to a person with a disability which includes preparing meals feeding meals to client, laundry, cleaning home, errands.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
Delivery Service, Delivery Driver
Aim High Logistics
, Sussex
11.2019 - 11.2019
- Delivered Amazon packages to businesses and residences using company provided vehicle
Retail Delivery Driver
Amazon
, Sussex
06.2019 - 10.2019
- Delivered Amazon packages to businesses and residences using company provided vehicle.
Warehouse Worker
Randstad
Milwaukee, WI
09.2018 - 03.2019
- Worked at Penzey’s Spices company in which I was responsible for packing spices and putting in the inserts into boxes
- I worked at Rexnord assembled flat top conveyors.
Captioning Assistant
CapTel
Milwaukee, WI
03.2017 - 11.2017
- Captioning company for people whom have some degree of hearing loss, Provided captions to people whom were hard of hearing or deaf by revoicing the conversation over the telephone with a combination of typing the conversation and using Macros on a touch screen computer.
Personal Care Aide
IRIS
Milwaukee, WI
06.2016 - 09.2016
- I assisted a person with a disability in the day-to-day functions of living, such as prepared meals, assisted with medication, grooming, cleaned apartment, and laundry.
Captioning Assistant
CapTel
Milwaukee, WI
01.2015 - 09.2015
- Captioning company for people whom have some degree of hearing loss, Provided captions to people whom were hard of hearing or deaf by revoicing the conversation over the telephone with a combination of typing the conversation and using Macros on touch screen computer.
Customer Service Advocate/Risk Management Operations
Kohl's Credit Center
Menomonee Falls, WI
05.2008 - 05.2014
- Call Center for Kohl's retail stores
- Started out in customer service in which I was in this role for four years, where I was responsible for providing customer service to Kohl's credit card customers over the telephone
- I answered questions about their bill, items purchased, assisted with navigating the My Kohl's Charge Account online, helped store associates with gift card procedures as needed over the telephone as well
- Routed calls to appropriate departments as I was the first point of contact for Kohl's credit card customers
- I also worked in Risk Management Operations the last two years of my time with Kohl's, in which I was responsible for processing Kohl's credit card customer payments over the telephone, as well as establishing payment programs to offer customers whom were having a difficult time paying their bill.
Marketing Company Telemarketer
The Dieringer Research Group
Brookfield, WI
04.2004 - 05.2008
- Completed quality surveys over the telephone to various professional businesses and residences on a variety of products and services that they may or may not have used.
Education
Bachelor's Degree - Psychology
Upper Iowa University
West Allis, WIMedical Receptionist Certificate - undefined
Bryant & Stratton College
High School Diploma - undefined
Washington High School
Skills
- SKILLS / STRENGTHS
- 10 years giving exceptional Customer Service
- Data Entry
- Experience Answering 10 line telephone and routing calls
- Microsoft Word
- Warehouse experience- sorting products, packing, and packaging
- Driving experience delivering packages
- Customer Needs Assessments
- Efficiency and Time Management
- Delivery and Shipment Records
- Verbal and Written Communication
- GPS Applications
- Build Great Customer Relationships
- DOT Compliance
Timeline
Warehouse Worker/Delivery Driver
Central City Distribution
10.2021 - Current
Delivery Driver
Toppers Pizza Place
12.2020 - 10.2021
Personal Care Worker
Golden Path, Home Health Care Service
03.2020 - 08.2020
Delivery Service, Delivery Driver
Aim High Logistics
11.2019 - 11.2019
Retail Delivery Driver
Amazon
06.2019 - 10.2019
Personal Care Worker
IRIS
11.2018 - 08.2020
Warehouse Worker
Randstad
09.2018 - 03.2019
Captioning Assistant
CapTel
03.2017 - 11.2017
Personal Care Aide
IRIS
06.2016 - 09.2016
Captioning Assistant
CapTel
01.2015 - 09.2015
Customer Service Advocate/Risk Management Operations
Kohl's Credit Center
05.2008 - 05.2014
Marketing Company Telemarketer
The Dieringer Research Group
04.2004 - 05.2008
Bachelor's Degree - Psychology
Upper Iowa University
Medical Receptionist Certificate - undefined
Bryant & Stratton College
High School Diploma - undefined
Washington High School
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