Felicia Minor
Cybersecurity Specialst
Summary
Cyber Security Professional ~ Protecting The Agile and Innovative Environments of the Future~ Information Technology Professional.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Home Depot, Corporate - Remote
Atlanta - Remote
11.2023 - Current
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques using Service Now.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Knowledge of SCCM
- Network troubleshooting
Desktop Support @ HISD
Insight Global/HISD (Houston Independent School District)
Houston, TX
3 2023 - 08.2023
- Used BMC Footprints ticketing tool
- Troubleshot Microsoft desktop operating systems as well as MS Office
- Middle School Inventory Hardware Assessments for HISD Waterfall Campuses
- Perform Hardware and Software Diagnostics
- Check HP Laptops and Chromebooks for Asset Tag, Serial Number, Warranty Status, Model, etc
- Used Outlook, Excel, Word, Microsoft Teams, PowerPoint on daily basis
Help Desk Support Analyst
Insight Global/Hewlett Packard
Houston, TX
10.2022 - 12.2022
- Manages the integration, re-imaging, and transition of new M&A system accounts into the HP security network
- Troubleshot Microsoft desktop operating systems as well as MS Office
- Used Outlook, Excel, Word, Microsoft Teams, PowerPoint on daily basis
- Used ServiceNow ticketing tool & reimaged HP operating systems to ship them out to the clients
- Utilized HP Service Manager, System Center Configuration Manager (SCCM), and Excel database to assist in daily operating procedures
- Imaged and conducted initial setup of all computers entering the HP/Poly Workforce
- Utilized Active Directory to move computers to the appropriate organizational units
- Provided on-site and over-the-phone troubleshooting support to fix a variety of software functionality issues, hardware failures and continued initial setup glitches
- Delivered and installed the customers new system and ensured all customer data has properly migrated from old computers to new computers using configuration management tools
Internship
Healthcare – Medical Assistant
1 2018 - 05.2018
- Handpicked to support office operations for $2.5M+ operation
- Supported departmental protocol and policy processes
- Gained proficiency at configuring database systems and ensuring the highest level of data quality
- Supported daily administrative activities, including scheduling, patient check-in, and check-out, and patient records
- Capacity to provide technical leadership and insight into new technologies, software, and applications
Education
Associate of Science in Allied Health - undefined
Sanford Brown College
Medical Assistant Certificate - undefined
No Degree - Cybersecurity
Cybernow Labs - Internship
Sterling, Virginia 05.2001 -
Associate of Science in Cybersecurity -
University of Phoenix
05.2022
Skills
Office 365, SharePoint, Active Directory and Excel
Network Security/Network Architecture
Encryption
Linux/Windows Environment/Configuration
Remote Access
Disaster Recovery
Digital Computer Re-Imaging
CompTia Secuity
Proofpoint
Coursework
- Computer Network Defense
- Object-Oriented Scripting Language
- Health Records/ EMR/EPIC Systems
- Network analysis by sniffing packets using a network protocol analyzer.
- Ethical Hacking, Foot Printing and Reconnaissance, Scanning Networks, Enumeration, System Hacking, and Malware Threats.
- Social engineering, DDOS, denial-of-service, session hijacking, hacking webservers, evading IDS, firewalls, and honeypots.
Certification
CompTIA Security+
Timeline
Help Desk Support Specialist
Home Depot, Corporate - Remote
11.2023 - Current
Help Desk Support Analyst
Insight Global/Hewlett Packard
10.2022 - 12.2022
No Degree - Cybersecurity
Cybernow Labs - Internship
05.2001 -
Desktop Support @ HISD
Insight Global/HISD (Houston Independent School District)
3 2023 - 08.2023
Internship
Healthcare – Medical Assistant
1 2018 - 05.2018
Associate of Science in Allied Health - undefined
Sanford Brown College
Medical Assistant Certificate - undefined
Associate of Science in Cybersecurity -
University of Phoenix