Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Felicia Mondragon

Pueblo,CO

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable. Offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Creative problem-solver versed in customer service. Reliable employee. Offering excellent communication and good judgment. Reliable, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

4
4
years of professional experience

Work History

Cashier/Stocker Associate

Dollar General
12.2015 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Did everything a manager should do
  • Helped customers with what they needed

Assistant Store Manager

Family Dollar
02.2015 - 09.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Caregiver

Independent Hearts
02.2014 - 10.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cashier/Stocker Associate

Wal-Mart Store
02.2012 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Education

Medical Billing And Coding - Medical Billing And Coding

Martinsburg College
Martinsburg, WV
05.2023

High School Diploma -

Pueblo West Highschool
Pueblo West, CO
05.2011

Skills

  • Refunds and Exchanges
  • Customer Assistance
  • Return and Exchange Processing
  • Answering phones
  • Computer skills
  • Customer Service

Additional Information

I have worked in Customer Service and have experience cash handling, an extensive knowledge of computers, telephone etiquette and supervisory experience as an Assistant Store Manager.

My Objective is to obtain employment through my experience. To preform each task with enthusiasm and with the promise to do my very best to achieve personal and company goals.

I have not had a job in about 6 years as we had two children placed in our home and had to fight the system for them. The boys needed were very neglected and we decided it was best i stay home with them while my wife worked. Once the adoption was finalized in 2018 we decided to continue their schedule with me home. Once they went into school Covid-19 hit and I had to homeschool them. I then did college classes to get my medical billing and coding certificate. I am now looking for a job to help support my family.


References

Jennifer Day Medical Biller

719-733-7396


Amber Smith Spencers/Loaf n Jug

970-987-1207


Sara Martinez Peak Photography

719-565-8664

Timeline

Cashier/Stocker Associate

Dollar General
12.2015 - 03.2016

Assistant Store Manager

Family Dollar
02.2015 - 09.2015

Caregiver

Independent Hearts
02.2014 - 10.2014

Cashier/Stocker Associate

Wal-Mart Store
02.2012 - 01.2014

Medical Billing And Coding - Medical Billing And Coding

Martinsburg College

High School Diploma -

Pueblo West Highschool

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Felicia Mondragon