Felicia Moore
Mckinney,Texas
Summary
OBJECTIVE:
Healthcare management professional with strong background in leading surgical services teams. Demonstrates keen ability to optimize operational workflows and enhance patient care quality. Known for fostering team collaboration and adapting to evolving needs of healthcare environment, ensuring consistent and reliable service delivery.
Overview
34
34
years of professional experience
Work History
Director of Surgical Services
North Park Heart & Vascular Surgery Center/ SCA
05.2018 - Current
- Led clinical operations, ensuring compliance with regulatory standards and best practices such as JACHO/AAAHC.
- Streamlined workflow processes, reducing operational inefficiencies within the clinical environment.
- Conducted staff training sessions to elevate team performance and adherence to protocols.
- Oversaw budgeting and resource allocation for clinical programs, optimizing financial management.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Implemented new policies and educated staff on changes.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
- Implemented cost-saving measures without compromising on quality of patient care.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Clinical OR Manager
Park Central Surgery Center
07.2005 - 05.2018
- Risk Management & Quality team (quarterly meetings about budget, supply cost savings, personnel, team building, patient quality, infection control, equipment concerns, policy & procedures, and physician concerns).
- Coordinator Surgical Services / Surgical Scrub all General, ENT, Ortho, Plastics, Pediatric, Rectal, Cataract, GI, Vascular and GYN surgeries.
- Communicate special equipment with physician for surgical cases.
- Developed effective strategies to streamline organizational performance, increase revenues and boost productivity.
- Supervised and scheduled assistants to meet clinical and surgical needs.
- Organized activities to reward employees and motivate performance improvements.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity.
- Facilitated communication between surgical teams, ensuring alignment on patient treatment plans and procedures.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training. JACHO/AAAHC.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
- Directed daily operations, ensuring compliance with healthcare regulations and standards.
Clinical Manager
Southwest Podiatry & Associates
12.1997 - 12.2004
- Assist with all office surgeries; post-op visits; post-op phone calls; triage phone calls; inventory; post-op dressing change; order supplies; administer injections; cast for orthotics; vital signs; x-rays (feet/ankle); laser treatment; schedule patient surgery; patient teaching and education regarding surgery.
- Manage daily schedule and employees and multiple office surgery sites.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Developed and implemented protocols for podiatric treatment procedures.
- Collaborated with physicians to optimize treatment plans and patient outcomes.
- Managed inventory of medical supplies, ensuring readiness for patient care needs.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Medical Assistant / LVN
Las Colinas Medical Group
12.1991 - 12.1997
- Assist physician with all patient care; assist with all office procedures which include stress test and flex sig; vital signs; start IV’s; venipuncture; triage all patient calls; EKG’s; assist with Gyn care; administer injection (immunizations for overseas); patient teachings and education.
Education
MBA - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05-2024
Bachelor of Science - BSN
Concordia School of Nursing University
Austin, TX05-2022
BA - Business / English
Texas Women’s University
Denton, Texas2013
Surgical Technology - Surgery; Medical Assistant
Concorde College
Dallas, TX09-1991
High School Diploma -
J.F.Kimball High School
Dallas, TX06-1989
Skills
- Leadership
- Relationship building
- Critical thinking
- Surgical expertise
- Patient safety
- Performance improvement
- Financial acumen
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Organizational skills
- Effective communication
- Adaptability, flexibility, and Reliability
- Certified in CPR/SPD/BLS/ACLS
- HIPAA guidelines
- Conflict resolution
- Professionalism
- Staff management
- Employee recruitment and hiring
- Strategic planning
- Employee performance evaluations, training, and mentoring
- Inventory management
References
REFERENCE: UPON REQUEST
Timeline
Director of Surgical Services
North Park Heart & Vascular Surgery Center/ SCA
05.2018 - Current
Clinical OR Manager
Park Central Surgery Center
07.2005 - 05.2018
Clinical Manager
Southwest Podiatry & Associates
12.1997 - 12.2004
Medical Assistant / LVN
Las Colinas Medical Group
12.1991 - 12.1997
Bachelor of Science - BSN
Concordia School of Nursing University
BA - Business / English
Texas Women’s University
Surgical Technology - Surgery; Medical Assistant
Concorde College
High School Diploma -
J.F.Kimball High School
MBA - Healthcare Administration
Southern New Hampshire University