FELICIA MORGAN
Goodlettsville,TN
Summary
Dynamic professional with extensive experience at the Secretary of State, specializing in customer service and problem resolution. Achievements include significant improvements in operational efficiency and successful staff training initiatives. Proven ability to multitask while maintaining high attention to detail, ensuring compliance and client satisfaction. Strong commitment to promoting a collaborative and productive workplace environment.
Overview
20
20
years of professional experience
Work History
Business Services Assistant Supervisor
Secretary of State Business Services Division
Nashville, TN
01.2018 - Current
- Ensured day-to-day coverage for personal shortages to maintain optimal customer service.
- Assisted employees with procedures for document processing, maintenance, and retrieval.
- Responded promptly to customer inquiries via email and telephone, maintaining professionalism.
- Monitored and evaluated staff performance regularly, providing actionable feedback.
- Scheduled and managed staff breaks, lunches, and leave to sustain daily production levels.
- Entered customer data into database systems with accuracy and efficiency.
- Participated in recruitment efforts by interviewing candidates for open positions.
- Resolved customer complaints swiftly to ensure satisfaction.
- Actively participated in problem-solving initiatives to identify solutions that addressed customer needs while meeting organizational objectives.
- Acted as a point of contact for the TN County Clerks' inquiries relating to online and paper filing submissions for notary requests.
Accounting Specialist 1
Secretary of State Fiscal and Administrative Services
Nashville, TN
01.2015 - 01.2018
- Reviewed and processed accounts payable transactions in Edison for accuracy and compliance.
- Verified travel authorizations and expense reports to ensure proper documentation.
- Conducted training sessions on travel and expense reporting procedures.
- Evaluated program monitor grants for fiscal year 2019 to assess performance and compliance.
- Assisted in preparing internal audits by providing necessary documentation and support.
- Cross-trained in payroll modifications and leave system for enhanced team versatility.
- Categorized expenses with appropriate codes to guarantee accurate allocation.
- Processed paycheck modifications, including garnishments, overpayments, and salary adjustments effectively.
Business Services Officer 2
Secretary of State Business Services Division
Nashville, TN
01.2013 - 01.2015
- Delivered exceptional customer service for Uniform Commercial Code and Motor Vehicle Temporary Liens sections.
- Processed and mailed documents, ensuring compliance with statutes and policies.
- Opened, batched, scanned, and receipted documents in a timely manner.
- Participated in cross-training across Corporate Filing, Annual Reports, Motor Vehicle Temporary Liens, and Workers’ Compensation applications.
Lead Teacher
Cornerstone Christian Preschool
Madison, TN
01.2009 - 01.2013
- Managed classroom environment while providing attentive care for all students.
- Conducted story time sessions to foster literacy skills among young learners.
- Collaborated with educators on curriculum design and implementation projects.
- Oversaw outdoor playtime, ensuring adherence to safety regulations.
- Attended professional development workshops to remain informed on educational trends.
- Led engaging classroom activities to enhance physical, mental, and social development of preschool students.
Records Administrator
Family Christian Academy
Old Hickory, TN
01.2005 - 01.2009
- Supervised and trained student interns and an assistant to enhance operational efficiency.
- Created and maintained physical and online filing systems for easy access.
- Monitored student records for compliance with school regulations and fulfilled record requests.
- Reviewed and updated recordkeeping policies to align with current regulations.
Education
A.A.S. - Office Management Technology
Volunteer State Community College
Gallatin, TN01.2019
Skills
- Multitasking skills
- Problem-solving expertise
- Self-motivation
- Adaptability and flexibility
- Attention to detail
- Customer service excellence
References
References available upon request.
Timeline
Business Services Assistant Supervisor
Secretary of State Business Services Division
01.2018 - Current
Accounting Specialist 1
Secretary of State Fiscal and Administrative Services
01.2015 - 01.2018
Business Services Officer 2
Secretary of State Business Services Division
01.2013 - 01.2015
Lead Teacher
Cornerstone Christian Preschool
01.2009 - 01.2013
Records Administrator
Family Christian Academy
01.2005 - 01.2009
A.A.S. - Office Management Technology
Volunteer State Community College