Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Mosby

Kissimmee,FL

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience

Work History

Housekeeping

Mastercorp Resort Housekeeping Services
Orlando, Florida
06.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.

Retail Sales Associate

The Walt Disney Company
Kissimmee, FL
11.2020 - 05.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.

Housekeeping Aide

Walt Disney World Resort, Fort Wilderness Lodge
Orlando, Florida
05.2017 - 10.2020
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Dusted and polished surfaces to achieve attractive shine.
  • Removed soiled sheets, washcloths and towels.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Replenished guest room toiletries such as soap, shampoo and paper products.

Food Service Associate

Fayette County Public Schools
Lexington, KY
02.2013 - 03.2017
  • Greeted visitors, answered questions and accepted payments.
  • Set up buffet service and dining areas for up to [Number] meals per shift.
  • Stocked condiments, beverages and plates for diners.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Front Desk Receptionist

Dillon Tax Service
Lexington, Kentucky
01.1990 - 04.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Verified self prepared taxes
  • Filed completed taxes
  • Assist customers with completing the proper paperwork

Education

Certificate - Administrative Assistant in Business Education

Central Kentucky Technical College
Lexington, KY

Associate of Science - Office Administration And Office Managment

Sullivan University
Lexington, KY
12.2002

Skills

  • Microsoft Office, Excel, Word Processing, Sharepoint, Powerpoint, Typing
  • Routine Maintenance
  • Safety Standards
  • Facilities Inspection
  • Corporate Vision and Values
  • Customer Relations/ Customer Service/ Guest Services
  • Problem Detection and Resolution
  • Cleaning Services
  • Scheduled Services
  • Learning Technology

Timeline

Housekeeping

Mastercorp Resort Housekeeping Services
06.2021 - Current

Retail Sales Associate

The Walt Disney Company
11.2020 - 05.2021

Housekeeping Aide

Walt Disney World Resort, Fort Wilderness Lodge
05.2017 - 10.2020

Food Service Associate

Fayette County Public Schools
02.2013 - 03.2017

Front Desk Receptionist

Dillon Tax Service
01.1990 - 04.2010

Certificate - Administrative Assistant in Business Education

Central Kentucky Technical College

Associate of Science - Office Administration And Office Managment

Sullivan University

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