Felicia Murray
Winterville,Clarke
Summary
Proven Hospice Aide/CNA with a track record of enhancing patient comfort and dignity at Pruitt Health Hospice. Excelled in bathing and vital signs monitoring, demonstrating empathy and effective communication. Achieved a significant increase in patient satisfaction through compassionate care and privacy protection. Skilled in both hard (vital signs monitoring) and soft (empathy) skills, committed to excellence in healthcare.
Overview
25
25
years of professional experience
Work History
Hospice Aide/ CNA
Pruitt Health Hospice
Watkinsville, GA
08.2023 - Current
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Hospice Aide/CNA
Homestead Hospice/ Tradition Health Hospice
Bogart, GA
01.2018 - 07.2023
Hospice Aide/CNA
Compassionate Care Hospice
Athens Ga
03.2014 - 11.2017
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Scanner
UPS
Athens Ga
01.2014 - 08.2017
CNA
ACT
Athens Ga
06.2012 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
In-Home Healthcare Provider
ResCare Homecare
Bogart Ga
10.2009 - 01.2011
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Managed complex medical equipment in the home setting safely while maintaining strict adherence to cleanliness protocols for infection control purposes.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Demonstrated cultural sensitivity and understanding when working with diverse patient populations, adapting care practices as needed to accommodate unique backgrounds and beliefs.
Scanner
UPS
Athens Ga
02.2006 - 10.2009
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
Package Handler
BOS Staffing
Athens Ga
08.2007 - 09.2009
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Telemarketer
DialAmerica
Athens Ga
01.2006 - 01.2007
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Picker
Zoom Bait
Bogart, GA
01.2003 - 05.2005
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Cashier
Winn Dixie Supermarket
Athens Ga
10.2000 - 12.2002
Cashier
KMart
Athens Ga
02.2000 - 10.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CPR/AED And First Aid Training
American Health Care Academy
08.2023
Nursing - CNA
One Breath Academy
Bogart, GA03.2013
Diploma -
Oglethorpe County Schools
Oglethorpe County05.2002
Skills
- Bathing Assistance
- Vital signs monitoring
- Grooming assistance
- Dressing assistance
Timeline
Hospice Aide/ CNA
Pruitt Health Hospice
08.2023 - Current
Hospice Aide/CNA
Homestead Hospice/ Tradition Health Hospice
01.2018 - 07.2023
Hospice Aide/CNA
Compassionate Care Hospice
03.2014 - 11.2017
Scanner
UPS
01.2014 - 08.2017
CNA
ACT
06.2012 - 10.2015
In-Home Healthcare Provider
ResCare Homecare
10.2009 - 01.2011
Package Handler
BOS Staffing
08.2007 - 09.2009
Scanner
UPS
02.2006 - 10.2009
Telemarketer
DialAmerica
01.2006 - 01.2007
Picker
Zoom Bait
01.2003 - 05.2005
Cashier
Winn Dixie Supermarket
10.2000 - 12.2002
Cashier
KMart
02.2000 - 10.2000
CPR/AED And First Aid Training
American Health Care Academy
Nursing - CNA
One Breath Academy
Diploma -
Oglethorpe County Schools