FELICIA MURRAY
Marshall,TX
Summary
Experienced Food Service Director with a proven track record of delivering exceptional performance in the food service industry. Possessing a comprehensive understanding of all protocols within the industry, equipped to effectively manage and oversee operations. Skilled in conflict resolution techniques, consistently promoting smooth operations and maintaining a harmonious work environment. Excellent time management skills, capable of working independently or as an engaged team member.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Service Director
Aladdin Food Service
08.2021 - 09.2024
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Coordinated catering services for special events such as college functions, outside catering, elegant college Gala. Planned menus tailored specifically to client preferences while managing logistical aspects such as staffing requirements or equipment rentals.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
DIRECTOR OF TRAINING AND DEVELOPMENT -FSD
ALADDIN FOOD COMPANY- JARVIS COLLEGE
10.2019 - 01.2021
- Oversees all activities of the Food Service Department and identifies the unit developmental needs and training of all employees to ensure the operation is consistent with the Company’s standards, state regulations, proper sanitation and safety, and maintain a high-quality food service program to the Client and Students satisfaction on Campus.
- Trained Food Service Director & Asst. Director and Staff
- Trained Directors on Inventory Control, Budgets, P & L Management, Labor Cost Control, Food Cost Control, Ordering, Accounts Payable, Account Receivables and Purchasing.
DIRECTOR OF OPERATION
GOURMET SERVICES INC.- ALABAMA STATE UNIVERSITY
02.2015 - 02.2016
- Responsible for overseeing all day-to-day operations of large-scale food service for the Dining Hall, Catering, Concession and Retail departments.
- Maintain excellent relationship with client, students, and guest on a daily basis.
- Managing the food Preparations for all meals served.
- Ordering and Purchasing food for Operation.
- Manage a crew of 75+ personnel while directing all aspects of food service for 2000+ students.
- Promote strong, sales focused teams through Recruiting, hiring, and training to develop performing team members.
- Implement menus and meal plan per standards and guidelines.
- Ensured compliance with Safety and Health Regulations.
- Established standard procedures for Meal production and distribution.
- Administrative Weekly Reports, Daily Sales, Inventory, Profit & Loss Reports.
SENIOR FOOD SERVICE DIRECTOR
ABL EDUCATION ENTERPRISE-PAINE COLLEGE
08.2014 - 02.2015
- Responsible for overseeing all day-to-day operations of food service for the Dining Hall and Catering.
- Maintain excellent relationship with client and students on and off campus.
- Manage and supervise all food preparation for all meals served.
- Direct and conduct safety, sanitation, and maintenance program.
- Organize and train staff.
- Food Purchase.
- Inventory Control, Labor Control, Food Cost Control.
- Held Monthly safety meetings.
- Menu planning for the operation.
SENIOR FOOD SERVICE DIRECTOR
ABL Educational Enterprise-Voorhees College
07.2007 - 08.2014
- Responsible for overseeing all day-to-day operations of food service department to include meal planning, purchasing, receiving, food production and quality control.
- Maintain excellent relationship with client and students on and off campus.
- Responsibility of overseeing that all food preparation is carried out properly and successfully.
- Guide, monitor and train employees so that the standards of the operation is maintain properly.
- Manage a crew up to 25 personnel while directing all aspects of food services for 500+ students.
- Directly responsible for overall Costs associated with the Operation.
- Remain current on all Federal and State regulations and ensure they are implemented properly.
- Maintain relationship with vendors, negotiate prices and delivery schedules for food product and dining supplies.
ASSISTANT FOOD SERVICE DIRECTOR/PRODUCTION MANAGER
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
02.2003 - 07.2007
- Assist the Director in developing and implementing plans and goals for the unit.
- Assist with management and daily operations of all food protocol.
- Organizing and delegating the work load for food service staff.
- Ensuring compliance with regulations and internal polices.
- Maintain Payroll system and Scheduling.
- Help maintain a clean and organized workplace.
- Store, prepare and serve all food under sanitary conditions.
- Monitor workplace for safety and fire hazards.
- Correct and report potential problems to Director.
- Reports maintenance and equipment problems promptly to the facilities department.
- Assists the Food Service Director with purchasing and maintaining inventory/maintaining sanitary work place and cooking and serving areas.
- Other duties as assigned by the Food Service Director.
Manager in Training
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
01.2002 - 02.2003
- Training that was taught by variety of methods, (but not limited to) hands on, demonstration, and active learning.
- As a MIT, I had hands on and self-directed experience of every day operations of Food service in Higher Education environment.
- Trained and was helped to develop skills and knowledge to become a successful Food service Director.
- Performed delegated managerial responsibilities.
- Basic Leadership Skills.
- Work with Managers to direct operations.
- Assist with planning and preparations of production records.
- Maintained current understanding of company offerings to better serve customers and team members.
- Followed Food Service Director advice to improve leadership and supervisory skills.
OFFICE MANAGER
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
07.2001 - 01.2002
- Responsible for overseeing all day-to-day operations of the Office.
- Manage administration and supported staff.
- Organized and coordinate office administration and procedures, so the operation could run effectively and efficiently.
- I was responsible for developing intra-office communication protocols, inventory control, Payroll, processing New hires, and other tasks that was delegated.
- Process Weekly P & L, Invoices, Sales, Inventory, etc.
- Ensured new employees were oriented to the Company.
- Order Supplies and Equipment.
- Assist the Food Service Director in controlling Food & Labor Cost.
- Maintain weekly paperwork according to the Standards of Operation.
Education
Associate of Applied Science - Culinary Arts
DENMARK TECHNICAL COLLEGE
Denmark, SC05.2013
Bachelor of Science - Business Management
WILEY COLLEGE
Marshall, TX05.2002
Skills
- Microsoft Office
- Strong Leadership & Motivational Skills
- Detailed oriented
- Strong Communication Skills
- Accounting
- Accounts Payable,
- Administrative
- Budgets, P & L
- Food Preparations
- Cost Control
- Client
- Hiring
- Inventory Management
- Payroll
- Ordering and Purchasing
- Sanitation Standards
- Food Safety Compliance
- Meal Planning
- Quality Assurance
- Allergen awareness
- Employee Scheduling
- Policy Implementation
- Menu development
- Health Inspections
- Portion Control
- HACCP Protocols
- Teamwork and Collaboration
- Customer Service
- Reliable and Responsible
- Problem-solving abilities
- Effective Communication
- Safe Food Handling
- Operations Management
- Professionalism
- Quality Control
- Training and Onboarding
- Managing Deliveries
Certification
SERV Safe Certified, Expiration 12/6/2024
Timeline
Food Service Director
Aladdin Food Service
08.2021 - 09.2024
DIRECTOR OF TRAINING AND DEVELOPMENT -FSD
ALADDIN FOOD COMPANY- JARVIS COLLEGE
10.2019 - 01.2021
DIRECTOR OF OPERATION
GOURMET SERVICES INC.- ALABAMA STATE UNIVERSITY
02.2015 - 02.2016
SENIOR FOOD SERVICE DIRECTOR
ABL EDUCATION ENTERPRISE-PAINE COLLEGE
08.2014 - 02.2015
SENIOR FOOD SERVICE DIRECTOR
ABL Educational Enterprise-Voorhees College
07.2007 - 08.2014
ASSISTANT FOOD SERVICE DIRECTOR/PRODUCTION MANAGER
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
02.2003 - 07.2007
Manager in Training
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
01.2002 - 02.2003
OFFICE MANAGER
ABL EDUCATIONAL ENTERPRISE-WILEY COLLEGE
07.2001 - 01.2002
Associate of Applied Science - Culinary Arts
DENMARK TECHNICAL COLLEGE
Bachelor of Science - Business Management
WILEY COLLEGE
SERV Safe Certified, Expiration 12/6/2024
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