Summary
Overview
Work History
Education
Skills
Timeline
Generic
Felicia Murtaugh

Felicia Murtaugh

Logistics Supervisor
Mexico,NY

Summary

Accomplished Logistics Supervisor with a proven track record at Harbor Freight Tools USA, enhancing warehouse efficiency and team performance. Expert in warehouse organization and adept at staff supervision. My leadership not only boosted productivity but also fostered a collaborative work environment, aligning with key operational management goals.

Overview

15
15
years of professional experience

Work History

Logistics Supervisor

Harbor Freight Tools USA
03.2020 - Current
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
  • Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
  • Trained, scheduled and evaluated numerous employees.
  • Directed the organization of specialized pricing occasions.
  • Contributed to creating visually appealing store exhibits.
  • Handled warehouse product movement using forklifts and pallet jacks.

Senior Logistics Associate

Harbor Freight Tools USA
09.2019 - 03.2020
  • Optimized warehouse space utilization for better organization and faster order processing.
  • Enhanced communication channels among sales, customer service, and warehouse teams.
  • Initiated process improvements within the warehouse environment that led to enhanced safety protocols for team members.
  • Trained junior associates in logistics best practices, fostering a knowledgeable and efficient workforce.
  • Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
  • Coordinated product returns management, ensuring prompt processing and resolution for optimal customer service outcomes.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Built long-term relationships due to prompt and courteous service.

Secretary

180 Flood Drive Properties
08.2009 - 03.2020
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Streamlined communication processes, resulting in faster response times to internal queries.

Senior Sales Associate

Harbor Freight Tools USA
01.2018 - 03.2019
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Sales Associate

Harbor Freight Tools USA
04.2016 - 03.2018
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Sorter

FedEx
04.2015 - 10.2015
  • Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Recorded and tracked items sorted to confirm accuracy.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Followed company policies and procedures to produce consistent work results.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanner to enter data product information.

Education

Business Administration

Cayuga Community College
Fulton, NY

G Ray Bodley High School
Fulton, NY
06.2010

Skills

Warehouse organization

Timeline

Logistics Supervisor

Harbor Freight Tools USA
03.2020 - Current

Senior Logistics Associate

Harbor Freight Tools USA
09.2019 - 03.2020

Senior Sales Associate

Harbor Freight Tools USA
01.2018 - 03.2019

Sales Associate

Harbor Freight Tools USA
04.2016 - 03.2018

Sorter

FedEx
04.2015 - 10.2015

Secretary

180 Flood Drive Properties
08.2009 - 03.2020

Business Administration

Cayuga Community College

G Ray Bodley High School

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Felicia MurtaughLogistics Supervisor