Summary
Overview
Work History
Education
Skills
Civic Leadership
Timeline
Generic

Felicia Musillo

Upper St. Clair,PA

Summary

Dedicated sales professional with history of exceeding company goals utilizing consistent and organized procedures combined with strong leadership and problem solving skills. Proficient working under pressure and adapting to new challenges to best enhance the organizational brand. Passionate about creating efficient processes, and leveraging data to make impactful business decisions. A curious life-long learner, compelled to stay plugged into future trends and industry best practices.

Overview

20
20
years of professional experience

Work History

Sales Support Coordinator

DZConneX, A Day & Zimmermann Company, Enterprise Solutions
Pittsburgh, PA
06.2021 - Current
  • Support Enterprise Sales Division for Total Talent workforce solutions
  • Developed working knowledge of CRM to effectively track sales leads and activities by generating leads via Salesforce, SalesLoft, ZoomInfo, Hubspot and Sales Navigator while increasing brand awareness
  • Managed over 50 customer calls per day while identifying 100 new weekly contacts
  • Completed monthly sales reports to highlight trends and help with team strategizing

Leasing Manager

The Residences at The Street, Horizon Hospitality, LLC
Washington, PA
05.2018 - 06.2021
  • Successfully increased occupancy rate from 75% to 96% within six months by refining first contact procedures and persuasively negotiating lease terms and lease renewals
  • Earned first place for First Impressions award with 99% accuracy on secret shop
  • Collected, completed and processed lease applications while adhering to fair housing laws with 60% conversion rate
  • Analyzed weekly marketing metrics and evaluate need for innovative marketing campaigns and rate adjustments to maximize asset performance
  • Increased website traffic and conversions through email and social media marketing.
  • Spearheaded conversion of paper files into AppFolio software
  • Developed policies and procedures optimizing office efficiencies
  • Managed property in absence of Property Manager

Development Associate/Special Events Manager

Emmaus Community of Pittsburgh
Pittsburgh, PA
03.2015 - 11.2017
  • Assisted with management, budgeting, coordination, oversight of logistics and execution of all major cause-based fundraising events for local non-profit raising over $200,000 annually for capital campaign goal of $2,000,000 with effective giving opportunities including annual Gala, 5k Race, Golf Tournament, Purse Bash, raffles and online giving
  • Established long-term relationships with private sector influencers and donors in community to build new partnerships, sponsorships and funding
  • Facilitated and lead event planning meetings with respective board members and 20 plus volunteers
  • Conducted preliminary research on prospective donors and sponsors
  • Proficient with software infrastructure to effectively manage donations, acknowledgements, queries, report building, event budgeting, assessing donor trends and analytics via DonoPro
  • Curated marketing collateral, sponsorship packages, and direct mail campaigns while procuring in-kind donations from local and nationwide businesses via cold calls
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis
  • Completed projects in alignment with target deadlines and financial objectives
  • Created fundraising materials utilized on social media and websites and sent out in mass mailings
  • Cultivated relationships with community, business and local civic leaders in order to draw attention to mission and bring in new donors and volunteers
  • Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions
  • Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances
  • Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings

Pool Manager

Montclair Estates Homeowners Association Community Pool
Upper St. Clair, PA
04.2011 - 09.2013
  • ARC First Aid certified and complied with State of PA health codes
  • Adhered to budget, controlled labor costs and regulated daily cash flow
  • Hired, onboarded and developed standard operational procedure manuals for staff

Lead Generation Specialist B2B

The Town Planner Community Calendar
Pittsburgh, PA
01.2003 - 01.2010
  • Served as key team member in qualifying new business contacts via cold calls
  • Exceeded goals through effective task prioritization and great work ethic

Catering Sales Manager

Top of the Triangle
Pittsburgh, PA
12.1996 - 01.1999
  • Increased revenue in assigned markets by an average of 30% while aggressively produced over $55,000 in monthly sales for 9,500 square feet of meeting space with strong communication and contract negotiation skills
  • Effectively developed leads through trade shows, direct mailings, cold calls, networking and effective trace system
  • Hired, supervised and coached over 35 employees on customer service strategies to optimize performance
  • Utilized hospitality associations, business journals and internet resources to obtain current industry knowledge and trends

Director of Catering Sales

Jack’s Mountain View Inn
Sarver, PA
06.1995 - 11.1996
  • Managed annual sales budget exceeding $1.1 million for 12,00 square feet of banquet space
  • Directed and executed all aspects of event and menu planning
  • Performed all HR duties for staff of 30 employees including hiring, onboarding and development
  • Implemented new marketing and promotional campaigns, including television
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports

Education

Bachelor of Science - Hospitality And Business Management

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Salesforce
  • Organization and time management
  • Program management expertise
  • Sales expertise and needs analysis
  • Goals and performance
  • Contract negotiation
  • Fundraising and event planning
  • Budget development
  • Marketing and brand promoter
  • Problem-Solving

Civic Leadership

Community of Upper St. Clair

President, Girls Lacrosse High School Boosters 2018-2019
President, Cheerleading High School Boosters 2015-2016
Secretary, Youth Cheerleading Boosters 2014-2015

President, Albert F. Baker Elementary PTA 2012-2013

Project Manager-Community Organizer, Montclair Estates Memorial Playground 2010-2015

Conceptualized the development of a $25,000 memorial playground. Identified plans and resources required to meet project goals and objectives while spearheading multiple fundraiser, working with community developers, adhering to local ordinances and ADA compliances. Motivated and lead teams of volunteers throughout each phase of project.

President, Newcomer’s, Civic Social Organization 2005-2007

Timeline

Sales Support Coordinator

DZConneX, A Day & Zimmermann Company, Enterprise Solutions
06.2021 - Current

Leasing Manager

The Residences at The Street, Horizon Hospitality, LLC
05.2018 - 06.2021

Development Associate/Special Events Manager

Emmaus Community of Pittsburgh
03.2015 - 11.2017

Pool Manager

Montclair Estates Homeowners Association Community Pool
04.2011 - 09.2013

Lead Generation Specialist B2B

The Town Planner Community Calendar
01.2003 - 01.2010

Catering Sales Manager

Top of the Triangle
12.1996 - 01.1999

Director of Catering Sales

Jack’s Mountain View Inn
06.1995 - 11.1996

Bachelor of Science - Hospitality And Business Management

Indiana University of Pennsylvania

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Felicia Musillo