Felicia Musser
West Union
Summary
Dynamic professional with experience as an STNA and office assistant, excelling in direct patient care and HIPAA compliance. Possesses a proven ability to enhance patient comfort and safety. Recognized for exceptional customer service and office management skills, along with reliable multitasking abilities, ensuring efficient operations in fast-paced environments. Demonstrates strong communication, and teamwork skills, with a proven ability to quickly adapt to new environments.
Overview
2026
2026
years of professional experience
Work History
STNA
Adams County Manor
04.2022 - Current
- Assisted patients with daily living activities, promoting comfort and well-being.
- Maintained cleanliness and sanitation in patient care areas to ensure a safe environment.
- Collaborated with healthcare team members to support patient care plans effectively.
- Followed safety protocols and guidelines to minimize risks during patient interactions.
- Documented patient information accurately for continuity of care.
- Kept accurate records of patients' care, condition, and progress.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Office Manager
Dalton Tree Service
2020 - 01.2022
- Managed office operations, ensuring seamless communication and workflow.
- Coordinated schedules and appointments optimizing time management.
- Oversaw inventory
- Developed and maintained office budget, tracking expenses to align with financial goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Front Office Assistant
Abcap
06.2015 - 10.2015
- Managed front desk operations, ensuring smooth workflow and efficient client interactions.
- Conducted inventory management of office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
Education
STNA License
Adams County Manor
West Union, OH01-2022
High School Diploma -
West Union High School
West Union, OH01-2014
Cosmetologist License -
West Union Ohio Valley Career & Technical Center
West Union, OH01-2014
Skills
- HIPAA compliance
- Direct patient care
- Continuing education
- Reliable team player
- Dependable
- Effective multitasking
- Customer service
- Scheduling
- Multi-line phone handling
- Administrative support
Timeline
STNA
Adams County Manor
04.2022 - Current
Front Office Assistant
Abcap
06.2015 - 10.2015
Office Manager
Dalton Tree Service
2020 - 01.2022
STNA License
Adams County Manor
High School Diploma -
West Union High School
Cosmetologist License -
West Union Ohio Valley Career & Technical Center
Similar Profiles
Debora DotsonDebora Dotson
LPN at Adams County ManorLPN at Adams County Manor
Amy HughesAmy Hughes
Administrative Assistant at Adams County ManorAdministrative Assistant at Adams County Manor
Kaitlin LuteKaitlin Lute
Personal Care Assistant at Adams County ManorPersonal Care Assistant at Adams County Manor
Jessica KamausJessica Kamaus
Community Assistant at Full CircleCommunity Assistant at Full Circle
Paul MoelleringPaul Moellering
3rd and 4th Grade Teacher at Lake Forest Country Day School3rd and 4th Grade Teacher at Lake Forest Country Day School