Felicia Natalia Hernandez
Corpus Christi
Summary
Highly motivated administrator with a talent for assisting guests in general services while providing exemplary customer service.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Adamson & Company
02.2023 - 04.2025
- Coordinated schedules and meetings, optimizing time management for partners and team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
- Organized company events.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Desk/Administrator
Marcy Boatman, CPA
02.2020 - 02.2023
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Supported financial team by preparing documents required for audits and tax preparation processes.
Front Desk/Administrative Assistant
New Life Church
03.2019 - 02.2020
- Developed and maintained church database systems for member management and event tracking.
- Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
- Handled confidential matters discreetly while maintaining open lines of communication with church leadership.
- Served as a liaison between various ministries, promoting effective communication and collaboration among teams.
Personal Assistant to the Owner
Kosmo Salon
01.2016 - 01.2018
- Managed appointment scheduling and calendar organization for owner, enhancing operational efficiency.
- Coordinated communication between salon staff and clients, fostering positive relationships and service satisfaction.
- Assisted in inventory management, ensuring timely supply orders to maintain uninterrupted salon operations.
- Implemented streamlined filing system for customer records, improving accessibility and information retrieval.
Scheduling Coordinator
Mathieu Electric
01.2012 - 01.2016
- Communicated with team members and clients to confirm schedules and address any conflicts.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Collaborated with team members to prioritize tasks based on urgency and availability.
- Increased repeat business through exceptional customer service and communication skills.
Education
High School Diploma -
Foy H. Moody High School
Corpus Christi, Texas06.2012
Skills
- Microsoft Office (Word, Excel & Teams)
- Detail-Oriented
- Customer Service
- Administrative support
- Customer and client relations
- Strong problem solver
- Verbal communication
- Professional and mature
Timeline
Administrative Assistant
Adamson & Company
02.2023 - 04.2025
Front Desk/Administrator
Marcy Boatman, CPA
02.2020 - 02.2023
Front Desk/Administrative Assistant
New Life Church
03.2019 - 02.2020
Personal Assistant to the Owner
Kosmo Salon
01.2016 - 01.2018
Scheduling Coordinator
Mathieu Electric
01.2012 - 01.2016
High School Diploma -
Foy H. Moody High School