Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Natalia Hernandez

Corpus Christi

Summary

Highly motivated administrator with a talent for assisting guests in general services while providing exemplary customer service.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Adamson & Company
02.2023 - 04.2025
  • Coordinated schedules and meetings, optimizing time management for partners and team members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Organized company events.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Front Desk/Administrator

Marcy Boatman, CPA
02.2020 - 02.2023
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Provided administrative support to various departments, contributing to overall company efficiency.
  • Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
  • Supported financial team by preparing documents required for audits and tax preparation processes.

Front Desk/Administrative Assistant

New Life Church
03.2019 - 02.2020
  • Developed and maintained church database systems for member management and event tracking.
  • Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
  • Handled confidential matters discreetly while maintaining open lines of communication with church leadership.
  • Served as a liaison between various ministries, promoting effective communication and collaboration among teams.

Personal Assistant to the Owner

Kosmo Salon
01.2016 - 01.2018
  • Managed appointment scheduling and calendar organization for owner, enhancing operational efficiency.
  • Coordinated communication between salon staff and clients, fostering positive relationships and service satisfaction.
  • Assisted in inventory management, ensuring timely supply orders to maintain uninterrupted salon operations.
  • Implemented streamlined filing system for customer records, improving accessibility and information retrieval.

Scheduling Coordinator

Mathieu Electric
01.2012 - 01.2016
  • Communicated with team members and clients to confirm schedules and address any conflicts.
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Collaborated with team members to prioritize tasks based on urgency and availability.
  • Increased repeat business through exceptional customer service and communication skills.

Education

High School Diploma -

Foy H. Moody High School
Corpus Christi, Texas
06.2012

Skills

  • Microsoft Office (Word, Excel & Teams)
  • Detail-Oriented
  • Customer Service
  • Administrative support
  • Customer and client relations
  • Strong problem solver
  • Verbal communication
  • Professional and mature

Timeline

Administrative Assistant

Adamson & Company
02.2023 - 04.2025

Front Desk/Administrator

Marcy Boatman, CPA
02.2020 - 02.2023

Front Desk/Administrative Assistant

New Life Church
03.2019 - 02.2020

Personal Assistant to the Owner

Kosmo Salon
01.2016 - 01.2018

Scheduling Coordinator

Mathieu Electric
01.2012 - 01.2016

High School Diploma -

Foy H. Moody High School

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