Felicia Newman-Moffett

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded expenses and maintained accounting records.
• Prepared weekly employee work schedules to meet operational needs.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Offered technical support and troubleshot issues to enhance office productivity.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Composed inter-office correspondence and provided product and service information to customers.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Developed strategies to streamline and improve office procedures.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Transported children from their placements to various locations.

monitored parent child visitations.

Accompanied case workers and youth to placements outside of the state and within the State.

Performed administrative duties.

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.

• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.