FELICIA NGUYEN
Queen Creek,AZ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs to increase service value and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Nursing Supervisor
Haven Home Health
Scottsdale, AZ
03.2022 - Current
- Developed and implemented policies and procedures for guiding and supporting patient care.
- Liaised cross-functionally to coordinate and integrate patient care services.
- Addressed and promptly resolved personnel issues to promote productive and supportive nursing environment.
- Drove quality control programs resulting in improved patient health, patient satisfaction and quality of care.
- Maintain records, prepares reports, and composes correspondence relative to the work.
- Assessed care and services provided by nursing team, implementing changes for improvement.
- Collaborated with other health care professionals and service providers to ensure optimal patient care.
- Wrote and received accurate verbal orders.
- Provided consultation to other health care providers in areas such as patient discharge, patient care, and clinical procedures.
- Evaluated quality and effectiveness of nursing practice and organizational systems.
- Conducted monthly in-service training sessions on topics, such as clinical procedures to facilitate compliance.
- Required to make informed health care and treatment decisions soley and collaboratively within patient census.
- Carries out medical orders and ensures nursing procedures are performed as prescribed by the physician.
- Oriented and provided in-service training and continuing education for staff in patient care unit.
- Planned, developed and implemented educational programs, enabling staff members to improve skills.
- Evaluated clinical documentation to confirm alignment with patient care standards and improve review accuracy.
- Coordinated interdisciplinary case reviews to enhance patient outcomes through collaborative decision-making and care planning.
- Improved patient care quality by conducting thorough clinical reviews and providing evidence-based recommendations.
- Contacted providers, state agency offices and applicants to obtain information and records needed to conduct comprehensive clinical review of case and final determination.
- Clinically reviewed over 60 referrals daily for home health processing and appropriateness.
Licensed Practical Nurse
Montecito Post Acute Care And Rehabilitation
Mesa, AZ
05.2021 - Current
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Monitored and tracked patient vitals in PCC to keep team informed of changing conditions.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted with admissions, appointments, transfers and discharges.
- Cared for over 18 acutely and chronically-ill patients each day with quality-driven support.
Patient Care Technician
Fresenius Medical Care Dialysis
Ahwatukee And Mesa, AZ
02.2012 - 08.2021
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Carried out the FMCNA team mission to provide a safe and clean working environment and excellent clinical outcomes each day for a minimum of 12 and up to 18 hr shifts.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Measured and recorded patients’ pre-dialysis and post-dialysis vital statistics.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Provided in-patient care for 5 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
Education
Associate Of Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
AZ01-2020
High School Diploma - undefined
Weimar Academy
CA01-2008
Skills
- Acute & Rehabilitative Care
- Microsoft Office proficient
- Point Click Care EMR software
- WellSky/Kinnser EMR software
- Multi-tasking and prioritization
- Patient Triaging
- Clinical Issues Understanding
- Clinical Staff Management
- Care Coordination
- Patient and Family Advocacy
- HIPAA Guidelines
- Clinical leadership
- Clinical Judgment
- Compassionate Care
- Performance Improvement
- Teamwork and collaboration
Certification
- Licensed Practical Nurse
- CCHT/Dialysis Tech Certified
- Cosmetic Laser Technician
- EMT Certified
- First Aid/CRP Certified
Timeline
Clinical Nursing Supervisor
Haven Home Health
03.2022 - Current
Licensed Practical Nurse
Montecito Post Acute Care And Rehabilitation
05.2021 - Current
Patient Care Technician
Fresenius Medical Care Dialysis
02.2012 - 08.2021
High School Diploma - undefined
Weimar Academy
Associate Of Science - Nursing
Maricopa Community Colleges - Scottsdale Community College