Felicia Nix
Norman,OK
Summary
Detail-oriented professional skilled in conflict resolution and documentation within high-pressure environments. Successfully monitored inmate behavior and conducted safety checks, contributing to a secure facility atmosphere. Committed to implementing effective safety protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Cleveland County Sheriff's Office
05.2025 - Current
- Enforce compliance with security protocols to maintain order and safety within facility.
- Conducte regular checks of inmate quarters and communal areas for safety and protocol reasons
- Monitore inmate behavior, documenting incidents and reporting to supervisory staff for further action.
- Assiste in crisis intervention scenarios, employing de-escalation techniques effectively.
- Manage high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorte inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Server Bar Tender
Toby Keith's I Love This Bar & Grill
10.2023 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain quality standards and efficient service flow.
- Trained new servers on menu offerings and service protocols, enhancing team performance.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Assisted in inventory management by tracking stock levels and reporting discrepancies promptly.
- Resolved guest complaints effectively, fostering positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Raising Cane's
01.2018 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing regular cash counts.
- Assisted in training new employees on company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Citi Trends
12.2016 - 04.2019
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring stock availability and proper merchandising displays.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Executed promotional events, driving increased foot traffic and sales revenue during peak periods.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Human Resources Specialist
Army Reserve
05.2014 - 10.2016
- Developed and implemented training programs to improve employee performance and retention.
- Advised employees on benefits, policies, and procedures, ensuring compliance with regulations.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Education
GED -
Job Corps
Guthrie, OKSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Data entry
- Data management
- Computer operations management
- Documentation skills
- windows and microsoft efficient
- excel and spreadsheet experience
- Information analysis
Timeline
Correctional Officer
Cleveland County Sheriff's Office
05.2025 - Current
Server Bar Tender
Toby Keith's I Love This Bar & Grill
10.2023 - 04.2025
Cashier
Raising Cane's
01.2018 - 06.2020
Sales Associate
Citi Trends
12.2016 - 04.2019
Human Resources Specialist
Army Reserve
05.2014 - 10.2016
GED -
Job Corps