Felicia Nolan
Raleigh,NC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational culture. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
City Of Durham North Carolina
2022.12 - Current
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and City of Durham policies.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
Human Resources Business Partner
Honda Manufacturing Of North Carolina
2022.03 - 2022.12
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Collaborated with leadership to assess and improve policies across board.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Developed and delivered special events for company employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Fostered positive work environment through comprehensive employee relations program.
- Liaised between multiple business divisions to improve communications.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Coordinated technical training and personal development classes for staff members.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Human Resources Manager
State Of North Carolina
2016.03 - 2020.03
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Coordinated technical training and personal development classes for staff members.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
Human Resources Generalist
State Of North Carolina
2004.07 - 2016.03
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Improved operational processes resulting in productivity increase in HR department.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Verified that vendors received timely enrollment information, changes and terminations.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Built comprehensive employee recruiting strategy.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
- Created organizational flow charts and career path reports to evaluate employee compensation information.
- Implemented company's first sourcing tracking system.
- Enabled transition of 2,500 employees from paper time sheets to electronic, eliminating manual time entry.
Human Resources Specialist
Beth Israel Medical Center
2001.06 - 2004.07
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Developed and coordinated employee training programs to improve productivity and performance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Performed budget analysis to control expenditures and predict future budget needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Worked alongside global business leader to deploy new training strategies.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Education
Master of Arts - Public Administration
North Carolina Central University
Durham, NC05.2015
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2012
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY05.2002
Associate of Arts - Secretarial Studies And Office Administration
Katherine Gibbs School
New York, NY06.1991
Skills
- Employee lifecycle management (outreach, recruitment, onboarding, offboarding, development and training, performance management)
- Strong business acumen and extensive knowledge of HR policies and procedures.
- Expertise in building strong working relationships with peers, internal and external customers, and all levels of management
- Adept at making decisions and solving problems while working under pressure
- Can be entrusted to use good judgement
- Proficient Project Management skills
- Display industriousness, conscientiousness and diligence in performing task
- Present ideas with power and persuasion
- Aptitude to communicate with all levels of management, company personnel, and the public
- Demonstrate good judgement in selecting the proper mode of communications
- Expert Level Microsoft Office suite skills, i.e. Word, Excel (pivot tables), Power Point
- Capability to maintain confidentiality of information
Certification
- Certified Mediator, North Carolina Bar Association - 2019
- SHRM-SPHR expected December 2023
Affiliations
- International Association of Administrative Professionals
- Toastmasters
- Society of Human Resource Management
- American Society for Public Administration
Community Volunteer
Partner with adults, teenagers, and children living in Wake County to give them the tools and support they need to achieve their goals and find stability. Side by side with them coaching them and giving them tools for obtaining academic success, meaningful employment, critical life skills, successfully launching into adulthood. Serving over 600 people every year.
Timeline
Human Resources Administrator
City Of Durham North Carolina
2022.12 - Current
Human Resources Business Partner
Honda Manufacturing Of North Carolina
2022.03 - 2022.12
Human Resources Manager
State Of North Carolina
2016.03 - 2020.03
Human Resources Generalist
State Of North Carolina
2004.07 - 2016.03
Human Resources Specialist
Beth Israel Medical Center
2001.06 - 2004.07
Master of Arts - Public Administration
North Carolina Central University
Bachelor of Science - Psychology
Fayetteville State University
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Associate of Arts - Secretarial Studies And Office Administration
Katherine Gibbs School
- Certified Mediator, North Carolina Bar Association - 2019
- SHRM-SPHR expected December 2023
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