Felicia Norris
Prep Cook
Livonia,MI
Summary
Experienced Crew Trainer with 5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Trainer
Shake Shack
01.2021 - Current
- Trained new crew members on operational procedures and customer service standards.
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Facilitated ongoing training sessions to promote skill development and knowledge retention.
- Developed training materials to enhance onboarding processes and improve team performance.
Banquet Server
Upshift
03.2021 - Current
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Set up banquet spaces according to event specifications and client preferences.
- Assisted in training new servers on service protocols and menu knowledge.
- Delivered food and beverage service with attention to detail and customer satisfaction.
Material Handler
Federal Express
02.2016 - 11.2020
- Operated material handling equipment to transport goods efficiently.
- Implemented safety protocols, ensuring compliance with company standards.
- Trained new hires on proper handling techniques and safety procedures.
- Coordinated inventory management processes to maintain stock accuracy.
Education
High School Diploma -
Ferndale High School
Ferndale, MI06-2004
Skills
- Communication
- Sanitation
- Dependability
- Cleaning
- Strong teamwork
Accomplishments
- Supervised team of 8 staff members.
Certification
- ServSafe Food Handler Certification, 03/01/23
- ETIPS On Premise 3.0, 04/01/25
Timeline
Banquet Server
Upshift
03.2021 - Current
Crew Trainer
Shake Shack
01.2021 - Current
Material Handler
Federal Express
02.2016 - 11.2020
High School Diploma -
Ferndale High School
Google certified in Digital Marketing
Completed Digital Marketing Jan. 16, 2026 coursera by Google