Felicia Nowell

• Developed and implemented comprehensive training program and schedule to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Managed 19 colleagues in maintaining current certifications and training with 90% completion monthly.

Trainings to include;

Leadership Training

Individual Rating Training

Quality Assurance Training

Cybersecurity Training

Suicide Prevention Training

Basic Damage Control Training

Active Shooter Training

Roving Watch Training

Quarterdeck training

• Engaged in friendly conversation with customer to better uncover individual needs.
• Reorganized documents in a color coded alphabetical order to streamline processes.
• Delivered 200+ customers over $20,000 of travel reimbursements.
• Maintained electronic records detailing members to track reimbursement claims statuses.
• Oriented new personnel to the command and well as streamlined the process for outgoing personnel.

• Read and interpreted technical documentation.
• Inspected, repaired and replaced system components.
• Performed preventive and corrective maintenance on boilers, engines and generators.
• Removed, lubricated and adjusted valves, pumps, demineralizer, heat exchangers, boilers, and generator parts.
• Monitored Reactor Compartment during shut down conditions while following radiation reduction policies by continuously monitory personal levels with a Thermoluminescent Detector.

• Read and interpreted technical documentation.
• Inspected, repaired and replaced system components.
• Performed preventive and corrective maintenance on boilers, engines and generators.
• Removed, lubricated and adjusted valves, pumps, demineralizer, heat exchangers, boilers, sea chests, and generator parts.
• Recorded operating data and results of surveillance tests in permanent internal and records accessible by auditors and regulatory agencies.
• Monitored nuclear reactor equipment performance to identify operational inefficiencies, hazards or needs for maintenance or repair.
• Began Gage Calibration Training.

• Learned at the Naval Nuclear Power School and unit how to operate and maintain Nuclear Reactors.
• Training included; Mechanical A School, Leadership training, tools, pumps, valves, heat exchangers, Heat Transfer and Fluid flow, Nuclear Physics, Chemistry, Mathematics, Reactor Theory, and Electrical Theory.
• During 3 down periods between schools performed 3 different collateral duties as follows; Hospitality manager -3 months, Security for the Quarterdeck- 3 months, and Documentation Management Professional- 6 months.

Hospitality Manager;

• Supervised over 150 peers.
• Maintained 1 of 5 dormitories, ensuring public spaces remained clean including; restrooms, stairwells, public entertainment facilities, public benches, and grounds maintenance.
• Implemented a schedule and achieved 100% customer satisfaction.

Security at Naval Nuclear Power Training Unit;

• Ensured no unauthorized personnel entrance into building.
• Checked in visitors with proof of authorized entry to provide badges.
• Escorted visitors when clearance requirements mandated.
• Monitored personnel entering and exiting to ensure no confidential documents left the building and proper labeling for authorized documents entry and egress.

Documentation Management Professional

• Revised 1000+ nuclear documents to reflect current requirements.
• Repaired 800 damaged documents.
• Organized nuclear documents according to shelving locations.

• Assembled and aligned parts and fixtures using hand and power tools.
• Kept work areas organized, tidy, and clean for maximum productivity.
• Followed specific blueprints and diagrams to assemble components and comply with industry standards.
• Performed assembly of products according to specifications and instructions.
• Demonstrated versatile mechanical knowledge assembling 4500+ grills, 1050+ furniture and patio items, 600+ mowers, outdoor equipment, 70+ fire pits, and 35+ fireplaces.
• Coordinated with Assistant Managers and Store Managers at 12 locations to ensure corporate display requirements were followed.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Followed set planograms to move over 1000 products in updated locations.
• Worked with a team of 40+ coworkers to dismantle, build, and move counters as directed utilizing heavy equipment.

• Verified accuracy of transcribed material prior to finalization.
• Reviewed completed reports for proper formatting, grammar, and sentence structure.
• Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
• Applied audio quality control techniques to provide accurate transcripts from low quality audio.