Felicia Oates
Philadelphia,PA
Summary
To pursue a job using my honest, dedicated, hardworking skills. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeper
Hyatt Centric Philadelphia
07.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sales Associate
Dollar General
10.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Home Health Aide
Total Health Home Care
01.2019 - 11.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
Home Health Aide
Trucare Home Care Services
10.2020 - 03.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Direct Care Worker
Public Partnerships, PPL
03.2013 - 11.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept clients engaged in social networks and communities for personal health and growth.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
Cashier
Kmart
10.2013 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Babysitter
Brightside Academy
06.2008 - 09.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
Children's Counselor
Solid Rock Summer Camp
06.2008 - 08.2008
- Delivered individual and group therapy to clients served in treatment.
- Assisted with completion of client intake assessments.
- Maintained safe, orderly and therapeutic environment for clients.
- Implemented prevention and intervention programs to support emotional, social and behavioral needs of students.
- Monitored youth behavior and offered guidance and support for positive change.
- Established and maintained relationships with youth, families and community partners.
- Helped youth develop and achieve personal goals with close support.
Education
No Degree - Criminal Justice
Central Penn College
Summerdale, PAHigh School Diploma -
University City High School
Philadelphia, PA06.2011
Skills
- Residential Cleaning
- Guest Relations
- Laundry Management
- Cleaning Techniques
- Customer Service
- Resident Support
- First Aid and Safety
- Leadership Experience
- Senior Care
- Youth Care
- Hospitality
- Time Management
- Dementia Care
- Arts and Crafts
- Social Support
- Special Education Support
Certification
CPR Certification
Additional Information
Proficient in Mircosoft Office
Timeline
Housekeeper
Hyatt Centric Philadelphia
07.2023 - Current
Sales Associate
Dollar General
10.2021 - 03.2023
Home Health Aide
Trucare Home Care Services
10.2020 - 03.2021
Home Health Aide
Total Health Home Care
01.2019 - 11.2022
Cashier
Kmart
10.2013 - 11.2014
Direct Care Worker
Public Partnerships, PPL
03.2013 - 11.2016
Babysitter
Brightside Academy
06.2008 - 09.2012
Children's Counselor
Solid Rock Summer Camp
06.2008 - 08.2008
No Degree - Criminal Justice
Central Penn College
High School Diploma -
University City High School
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