Felicia OBrien
Webster,MA
Summary
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings. Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care. Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA
Harrington Hospital
Southbridge, MA
10.2024 - Current
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Assisted patients with recreational activities such as reading books or playing board games.
- Administered medications orally or topically as directed by physician orders.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Notified senior staff of patient emergencies to optimize outcomes.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
Bank Teller
Santander Bank Us
Auburn, MA
09.2021 - 09.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Shipping and Receiving Clerk
Matkim Industries
Oxford, MA
07.2017 - 01.2018
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Monitored inventory levels and re-ordered supplies when necessary.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
Education
High School Diploma -
Planfield High School
Plainfield, CT01-2012
Some College (No Degree) - Allied Health, Nursing
Mount Wachusett Community College
Gardner, MASkills
- HIPAA Compliance
- Vital signs monitoring
- End of life care
- Continuing education
- Range of motion exercises
- Cultural Sensitivity
- Compassionate Care
- Medical terminology knowledge
- Emotional Support
- Personal Hygiene Assistance
- Oxygen therapy
- Specimen Collection
- Bed preparation
- Infection prevention
- Patient hygiene management
- Emergency Response
- Sterilization techniques
- Restocking supplies
- Basic nursing care
- Patient Observation
- Feeding Assistance
Certification
- BLS
- Phlebotomy
Timeline
PCA
Harrington Hospital
10.2024 - Current
Bank Teller
Santander Bank Us
09.2021 - 09.2022
Shipping and Receiving Clerk
Matkim Industries
07.2017 - 01.2018
High School Diploma -
Planfield High School
Some College (No Degree) - Allied Health, Nursing
Mount Wachusett Community College
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