Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Teacher

FELICIA ODUBOTE

Harrisburg,PA

Summary

Professional Branch Banker Sr, Strategic in sales management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.

Overview

13
13
years of professional experience

Work History

Branch Banker Sr

PNC Bank
Camp Hill, PA
02.2022 - Current
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Identified customer desires and goals through needs-based sales tactics.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Identified opportunities for process improvement initiatives within the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Organized daily workflow to maximize efficiency and productivity.
  • Generated daily reports to comply with Bank Secrecy Acts.
  • Provided guidance on best practices for handling difficult customers or situations.

Tech Sales Supervisor

Staples
Harrisburg, Pennsylvania
05.2019 - 03.2022
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Inventory Specialist (Team Lead)

Staples the Office Superstore
Harrisburg, PA, PA
01.2018 - 05.2019
  • Understands and utilizes basic selling skills to properly engage and present solutions to customers
  • Monitored team progress and enforced deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Exhibit sound judgment and ethical behavior always
  • Zero Balance.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies
  • Provides exceptional customer service, with a focus on creating a customer centric environment
  • Coaches to ensure accuracy of inventory, proper back room operations, return to vendor, return to warehouse, cross channel returns and reserve online pick up in store.
  • Oversaw training and development programs to enhance team skills and knowledge.

Store Team Member

Sheetz Store
Indiana, PA
06.2018 - 12.2018
  • Worked as part of a team to engage customers with hospitality in all aspects of their experience at Sheetz store #31
  • Serve as an ambassador for the Sheetz Brand
  • Served as a hospitality ambassador by greeting customers and providing an excellent experience
  • Prepared food and beverage items in a fast and friendly manner to meet customer expectations
  • Maintained a neat and clean appearance in the store, kitchen, and dining areas, as well as outside of the store
  • Completed customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol
  • Followed proper food and beverage safety procedures to ensure quality, satisfactory products.
  • Utilized upselling techniques to increase customer satisfaction and revenue.

Customer Service Associate

Sears Outlet
01.2016 - 01.2018
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices
  • Greet customers and provide an enjoyable shopping experience for all customers
  • Respond to customer requests in a timely manner
  • Ensure the proper execution of all assigned store level marketing programs.

Customer Service Representative

Aramark Food Services
01.2016 - 01.2018
  • Assist and support restaurant chefs in preparing dishes and beverages
  • Take orders and serve the customers
  • Prepare billings for customers for the services offered
  • Maintain and mange restaurant premises in hygienic and cool condition.

Customer Service Specialist

Nigerian Ports Authority
01.2012 - 01.2014
  • Monitored multiple databases to keep track of all company inventory
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
  • Key Contribution:
  • Received “Best Performing Junior Staff” award in 2013 for consistently providing integral leadership to other employees within company.

Education

Bachelor of Science - Transport Management

Ladoke Akintola University of Technology
Nigeria, Ogbomoso, Nigeria
05.2015

High School Diploma -

Atakumosa High School
Nigeria, Ilesha, Nigeria
11.2009

Skills

  • Branch Banking Operations and Management
  • Effective Communications
  • Decision Making and Critical Thinking
  • Attention to Detail
  • Employee Training Oversight
  • Active Listening
  • Financial Counseling and Investment advising
  • Problem-Solving
  • Teamwork and Collaboration
  • Retirement planning
  • Accountability
  • Customer Experience (CX)
  • Customer Loyalty
  • Decision Making
  • Results-oriented
  • Delegation
  • Digital Awareness
  • Managing Multiple Priorities

Affiliations

  • Two-time recipient of the I-LEAD Recognition Award for exceptional performance and leadership.
  • I-LEAD Award Certificate
  • Consistently achieved and exceeded quarterly goals, maintaining Tier 3 performance standards and higher across all quarters for year 2023 and 2024
  • Member, PNC Certified Women Business Advocate
  • Certified Notary Public
  • Member, EBRGN
  • Member, Alumni Association LAUTECH
  • British International Safety Organization HSE 1, 2, and 3.

Timeline

Branch Banker Sr

PNC Bank
02.2022 - Current

Tech Sales Supervisor

Staples
05.2019 - 03.2022

Store Team Member

Sheetz Store
06.2018 - 12.2018

Inventory Specialist (Team Lead)

Staples the Office Superstore
01.2018 - 05.2019

Customer Service Associate

Sears Outlet
01.2016 - 01.2018

Customer Service Representative

Aramark Food Services
01.2016 - 01.2018

Customer Service Specialist

Nigerian Ports Authority
01.2012 - 01.2014

Bachelor of Science - Transport Management

Ladoke Akintola University of Technology

High School Diploma -

Atakumosa High School

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FELICIA ODUBOTE