Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Oliver

Dothan,AL

Summary

Dedicated, compassionate, and well-educated Healthcare worker with a comprehensive background in providing customer service and patient assistance remotely and in person to diverse individuals including elderly and disabled patients, maintaining a safe patient environment, and managing confidential documents and records while complying by HIPAA. Great communicator possessing strong attention to detail and accuracy, excellent time management skills, and the well-developed ability to work beyond my job duties and perform well in a team even with changes at work, whether process updates or my work environment.

Overview

4
4
years of professional experience

Work History

Fulfillment Analyst

Complete Health Advisors
05.2024 - 08.2024
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Participated actively in regular safety trainings sessions.
  • Made 100+ outbound calls daily to verify client information for insurance.
  • Confirmed qualification of clients for federal subsidies through the Marketplace & submitted health insurance applications via HealthSherpa.

Receptionist

Southeastern Pediatrics
11.2023 - 05.2024
  • Greet patients professionally both in person and on the phone
  • Quickly answer or properly refer questions and issues
  • Optimize provider schedules and patient satisfaction with efficient scheduling
  • Notify providers of patient arrivals
  • Comfort patients by anticipating anxieties and effectively answering questions
  • Ensure availability of treatment information by retrieving and updating patient records
  • Verify financial records and collect patient charges while filing and expediting third-party claims
  • Maintain office inventory and equipment by anticipating supply needs and expediting supply orders

Shift Leader

Walgreens
07.2022 - 10.2023
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits.
  • Assist at Pharmacy out window as requested; Pharmacy technician certified.
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
  • Awarded Employee of the Month for the month of October 2022.

Quality Documentation Specialist

Nuance Communications
11.2021 - 02.2023
  • Document or QC medical dictation utilizing DAX proprietary software. - Documentation include all specialties as directed by business need.
  • Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation.
  • Edit documents consistently and fairly according to guidelines, standards of style and formats of practice.
  • Use reference materials appropriately and efficiently to facilitate the accuracy, clarity, and completeness of reports.
  • Verify patient information for accuracy and completeness.
  • Understand and comply with policies and procedures related medicolegal matters, including confidentiality, release of information, medical records as legal evidence, etc.

Patient Service Representative

Carenet Health
11.2020 - 02.2021
  • Schedule appointments for preventative health screenings, COVID-19 vaccinations, or other healthcare appointments.
  • Make outbound calls and take inbound calls
  • Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations.
  • Work with healthcare providers to assist with after-hours scheduling of appointments, arranging ground transportation to or from the hospital or pharmacy, or answering inquiries on benefit claims, appeals, and authorizations.
  • Provide 24/7 Triage Support and assign priority for a Registered Nurses to provide health advice.

Education

Honors Diploma -

Enterprise High School
Enterprise, AL
05.2017

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Effective Communication
  • Medical Terminology
  • Customer Service
  • Office Administration
  • Data entry proficiency
  • Patient Registration

Timeline

Fulfillment Analyst

Complete Health Advisors
05.2024 - 08.2024

Receptionist

Southeastern Pediatrics
11.2023 - 05.2024

Shift Leader

Walgreens
07.2022 - 10.2023

Quality Documentation Specialist

Nuance Communications
11.2021 - 02.2023

Patient Service Representative

Carenet Health
11.2020 - 02.2021

Honors Diploma -

Enterprise High School

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Felicia Oliver