Felicia Onksen
Milford,NH
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for three-physical therapist practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with referring physicians and specialty practices to extend patient care reach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Practice Manager
Physical Therapy Center Of Milford, Inc.
02.1994 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
Continuing Education Director
New England School Of Art & Design
04.1989 - 02.1994
- Welcomed and recruited students and responded to inquiries from potential students.
- Directed program for adult learners of diverse social, economic and cultural backgrounds.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant
New England School Of Art & Design
02.1987 - 03.1989
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and student interviews for staff teams.
- Performed prospective student tours and discussed program options.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record student data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - Psychology
Plymouth State University
Plymouth, NHSkills
- Schedule Management
- Resource Allocation
- EHR Software
- Client Satisfaction
- Administrative Staff Supervision
- Budget Oversight
- Biweekly Payroll Processing
Timeline
Practice Manager
Physical Therapy Center Of Milford, Inc.
02.1994 - Current
Continuing Education Director
New England School Of Art & Design
04.1989 - 02.1994
Administrative Assistant
New England School Of Art & Design
02.1987 - 03.1989
Bachelor of Arts - Psychology
Plymouth State University
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