Felicia Opata
Accra ,Ghana
Summary
Professional with strong background in customer service leadership, prepared to enhance team efficiency and client satisfaction. Skilled in conflict resolution, team collaboration, and operational oversight. Known for adaptability, reliable performance, and results-driven approach. Strong communication, problem-solving, and organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant Supervisor
Airport View Hotel
05.2023 - Current
- 1.Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- 2.Developed comprehensive training materials to ensure consistent performance among team members.
- 3.Created an efficient system for tracking customer inquiries, enabling quicker response times and improved service quality.
- 4.Contributed ideas during brainstorming sessions that led to process improvements, resulting in significant cost savings for the department.
- 5.Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
- 6.Assisted management in designing targeted incentive programs aimed at motivating employees towards achieving excellence in their respective roles.
- 7.Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- 8.Conducted training and mentored team members to promote productivity and commitment to friendly service.
- 9.Led regular customer service meetings to review progress identify challenges and provide feedback.
Cashier
Shoprite Achimota Mall
01.2021 - 02.2023
- 1.Served as a cheerful and helpful cashier five to seven days per week
- 2.Happily, worked holidays and weekends, and aimed to provide the highest level of customer service possible
- 3.Performed financial transactions in a fast-paced retail store environment
- 4.Educated myself on the products and mission of the store and remained up-to date on new products and trends
- 5.Developed strong customer relationships that resulted in a high rate of repeat regular customers
- 6.Greeted customers to the store, following through on requests and orders
- 7.Accurately counted the money in drawers at the end of shifts and logged numbers
Education
WEST AFRICAN SENIOR SCHOOL CERTIFICATE EXAMINATION -
WASSCE
Accra 06-2017
Senior High School Certificate - General Art
ST JOHNS GRAMMAR SENIOR HIGH
Accra 09-2020
Skills
- Positive, confident, and friendly demeanor with high level of integrity
- Ability to manage multiple priorities and regularly achieving cost saving targets
- Excellent analytical, critical thinking and strategic skills
- Ability to adjust to new environment
- Good customers services
- Good communication skills
- Highly trustworthy, discreet & ethical
- Fluent in English
- Stock management & administrative
- Active listening
- Verbal and written communication
Hobbies
Reading
Workout
Swimming
Languages
Akan
Native language
English
Proficient
C2
Timeline
Customer Service Assistant Supervisor
Airport View Hotel
05.2023 - Current
Cashier
Shoprite Achimota Mall
01.2021 - 02.2023
WEST AFRICAN SENIOR SCHOOL CERTIFICATE EXAMINATION -
WASSCE
Senior High School Certificate - General Art
ST JOHNS GRAMMAR SENIOR HIGH
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