Felicia Ortega
Kansas City,MO
Summary
Accomplished Lead Manager at JCPenney, adept in operations management and mentoring, enhanced team productivity through strategic planning and quality control. Skilled in data analytics and project management, significantly improved process efficiency and fostered a high-performance culture. Expert in aligning resources to exceed goals with a focus on customer satisfaction and team collaboration.
Overview
8
8
years of professional experience
Work History
Lead Manager
JCPenney
Kansas City, MO
12.2022 - Current
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Measured team performance and reported metrics to leadership team members.
- Streamlined operations to improve process efficiency.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
Shift Lead
Bath and Body Works
Kansas City, MO
08.2016 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Overhauled entire manufacturing process, saving over $Amount in downtime.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations.
Accounting Clerk
North Kansas City School District
Kansas City, MO
08.2017 - 05.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Education
Bachelor Of Accounting - Accounting And Finance
University of Phoenix
Tempe, AZSkills
Operations Management
Quality Control Management
Data Analytics
System optimization
Budget Analysis
Mentoring and Coaching
Strategic Planning
Resources Allocation
Project Management
Portfolio Management
Team Leadership
Customer Service
Computer Skills
Problem Resolution
Goal Setting
Teamwork and Collaboration
Hiring and Training
Work Planning and Prioritization
Timeline
Lead Manager
JCPenney
12.2022 - Current
Accounting Clerk
North Kansas City School District
08.2017 - 05.2019
Shift Lead
Bath and Body Works
08.2016 - 01.2023
Bachelor Of Accounting - Accounting And Finance
University of Phoenix