Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felicia Ortiz

Worth,IL

Summary

Proven problem-solver and adept communicator, I significantly enhanced tenant satisfaction and optimized property profitability at CAF Management. Skilled in multi-line phone systems and fostering strong relationships, my administrative expertise and attention to detail have driven success in fast-paced environments, demonstrating a commitment to excellence and efficiency.

Overview

11
11
years of professional experience

Work History

Dispatcher Office Assistant

Broadway Auto Parts
01.2024 - 12.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.

Regional Leasing Manager

CAF Management
03.2017 - 11.2023
  • Enhanced tenant satisfaction by managing lease agreements and addressing concerns promptly.
  • Conducted market research to identify competitive rental rates, optimizing property profitability.
  • Coordinated maintenance activities with contractors to ensure high property standards were met.
  • Facilitated tenant move-in and move-out processes, ensuring smooth transitions and minimizing disruptions.

Leasing Consultant

Dayrise Residential
01.2014 - 01.2017
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Education

High School Diploma - Marketing Management

Carter Riverside High School
Fort Worth, TX
05.2007

Skills

  • Multi-line phone proficiency
  • Strong problem solver
  • Attention to detail
  • Administrative background
  • Excellent communication
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Telephone and email etiquette
  • Adaptability and flexibility
  • Relationship building
  • Self motivation
  • Goal setting
  • Performance monitoring
  • Professional demeanor
  • Customer service
  • Proofreading
  • Excel spreadsheets

Accomplishments

Awards received throughout the years with CAF management.


• Top performer award

• Leasing agent of the year award

• Five year anniversary of dedication award

Timeline

Dispatcher Office Assistant

Broadway Auto Parts
01.2024 - 12.2024

Regional Leasing Manager

CAF Management
03.2017 - 11.2023

Leasing Consultant

Dayrise Residential
01.2014 - 01.2017

High School Diploma - Marketing Management

Carter Riverside High School

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Felicia Ortiz