Summary
Overview
Work History
Education
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Accomplishments
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Felicia Parker

Felicia Parker

Mesa,AZ

Summary

Entrepreneurial Executives Director offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.

Overview

26
26
years of professional experience

Work History

Executive Director

The Resolutionist
Mesa, AZ
04.2023 - Current
  • Lead organization by establishing business direction and actualizing operational plans to meet goals.
  • Establish and oversee strategic business actions and streamlined operations.
  • Conduct presentations to outside groups to drive programs, policies and company objectives.
  • Generate large-scale operations, budget or expense reports to organize and analyze data.
  • Maintain accountability for operational and fiscal integrity, effectively managing designated budget.
  • Promote public awareness of mission through outreach, advocacy and online presence.
  • Inform board and committee about trends, issues and activities to facilitate policy-making.
  • Assess potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Strengthen company business by leading implementation of new projects and procedures.
  • Sign and approve budgets for new funding and program initiatives.

Learning Resource Manager

Arizona College of Nursing
Phoenix, AZ
08.2021 - Current
  • Analyze program effectiveness and recommended continuous improvement methods, delivering innovation and providing tangible value to end-users.
  • Campus Management Team
  • Designate responsibility of training needs, policies and plans for communicating to diverse groups.
  • Supervisor of Federal Work Study Positions
  • Monitor employee productivity to provide constructive feedback and coaching.
  • Compile with company policies, objectives and communication goals.
  • Participate and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Use role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluate training materials prepared by instructors and offered actionable suggestions for improvement.
  • Primary ADA Coordinator
  • Primary Career Services Coordinator
  • Specialize Project Management
  • Supervise use, maintenance and replacement of workshop tools, equipment and materials.
  • Revamp policies and procedures to meet changing needs resulting in improved operational performance, quality and efficiency.

Senior Program Manager

The Resolutionist LLC
Mesa, AZ
04.2018 - 04.2023
  • Build and establish strong partnerships with teams, vendors and contractors.
  • Create project plans with established timelines, assigned to appropriate teams and manage workflow throughout construction.
  • Lead meetings with internal team members, consultants and contractors.
  • Forecast, schedule and monitor project timelines, personnel performance and cost efficiency.
  • Develop solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Identify needs and coordinate resource allocation to deliver quality standards on time and within budget.
  • Create team objectives and roles with specific goals outlined for each individual.
  • Drive continuous improvement of project delivery process by providing strong leadership.
  • Furnish project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Determine project staffing needs and led resource management.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Establish operational priorities to meet contractual requirements on time and within budget.

Director of Healthcare Administration

Arizona College Of Nursing
Mesa, AZ
01.2019 - 08.2021
  • Collaborated across internal departments to achieve regulatory objectives and maintain compliance of products.
  • Developed and implemented strategies to obtain timely approvals for each application.
  • Managed program operations and provided strategic leadership for workers.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Collected key program data and analysis to support continuous improvement.
  • Spearheaded program planning and staff development to promote growth.
  • Met regularly with program stakeholders to make program adjustments and assess progress.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Established strategy for program using evaluation outcomes and research to set goals and direction.
  • Wrote proposals and reports for general and specific program support.
  • Supervised program and project managers to provide feedback and resolve complex problems.
  • Interviewed persons of interest and special guests for broadcast segments.
  • Covered station demands by recruiting, scheduling and managing highly qualified on-air talent and support staff.
  • Partnered with production team to resolve casting, budget and coverage problems.
  • Coordinated development of effective education programs through successful collaboration with colleagues and administrators.
  • Wrote and filed reports detailing course activities and student progress.
  • Collaborated with graduate student assistants on development of classroom material.
  • Applied diverse array of assessment methods to track student performance and subject matter comprehension, documenting results in automated reporting system.
  • Instructed Health care business management courses to undergraduate students
  • Created lesson plans, syllabi and test schedules for courses on management and ethics.
  • Maintained schedule of office hours to assist students and offer educational support.
  • Completed recordings via video and audio media of classroom lessons, tests and special instructions for online courses and use by special needs students.

Crisis Intervention Counselor

Solari Crisis & Human Services
Tempe, AZ
02.2016 - 08.2021
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Collected and documented information from clients about concerns and available contextual details.
  • Helped callers and texters to access addi hotlines by providing individualized and caring support.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Coordinated Acute Crisis Intervention services to individuals to outside resources and services for additional support.

  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Coordinated resources to support clients and help each achieve targets.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.

Adult Protective Investigator

State of Arizona
Phoenix, AZ
03.2014 - 02.2016
  • Received reports of alleged abuse, neglect, self-neglect or financial exploitation and determines if the client is eligible.
  • Investigated the allegations through interviewing the client, collateral contacts, alleged abuser(s) and through examining evidence such as medical and bank records.
  • Made initial assessments of validity of the allegation and the degree of danger that the adult is
    in; documents the results of the investigation.
  • Defused possibly hostile situations wherein a person may be a threat to self or others.
  • Prepared a complete client service plan to remedy contributing problems and stop behavior
    patterns of abuse/neglect/exploitation and solicits family/caregiver cooperation.
  • Engaged family or caretaker in methods to solve problems, refers them to available
    resources, and monitors situation to prevent a reoccurrence of abuse.
  • Filed petition with the court when the adult is judged to be in imminent danger and testifies before the court in order to remove an adult from the family and/or
    residential situation; makes appropriate placement of adult with relatives, in Adult Family Care homes, nursing homes, residential boarding care, personal care homes, or in an emergency shelter.
  • Completed and participated in court processes, including but not limited to guardianship/conservatorship hearings, mental hygiene petitions, and mental
    hygiene hearings following the execution of an Order of Attachment as dictated by the client’s circumstances. Completes annual court reports for guardianship cases.
  • Offered alternatives to living environment if the client has been deemed incapacitated or incompetent; arranges placement of the adult client in an alternative living.

Case Manager

Terros Behavioral Health
Phoenix, AZ
02.2013 - 03.2014
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Represented organizations in relations with governmental and media institutions.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Implemented and evaluated staff, volunteer or training programs.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Provided hands-on and proactive leadership to community services staff.
  • Assessed and identified service delivery challenges and opportunities within local area.

Senior Team Lead

Southwest Behavioral & Health Services
Phoenix, AZ
01.2012 - 03.2014
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed company's expenditures and developed financial models.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Supported and counseled clients with drug and alcohol addiction.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Developed referral process to assist client access to special programs and services.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Influenced patients' behavior with interaction, counseling or instruction.

Director of Operations

Gatesway Foundation
Broken Arrow, OK
06.1997 - 02.2012
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.

Courier

Federal Express
Tulsa, OK
06.2004 - 01.2012
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Checked and secured package loads before deliveries.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Quickly responded to customer inquiries to improve business relationships.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Scanned inbound and outbound packages to sort for destination.
  • Sorted parcels according to delivery route.
  • Coordinated parcel delivery using strong time management skills.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Maintained adherence to stringent delivery deadlines.

Education

Master of Science - Health Administration

University of Phoenix
Tempe, AZ
04.2018

Bachelor of Science - Clinical Psychology

University of Phoenix
Tempe, AZ
03.2014

High School Diploma -

Booker T. Washington High School
Tulsa, OK
05.1996

Certified - Medical Administrative Assistant

Tulsa Technology Center - Peoria
Tulsa, OK
05.1995

Skills

  • Talent Management and Staffing
  • Program Monitoring
  • Budgeting and Financial Management
  • Communications Strategy
  • Compliance and Regulations
  • Regulatory Compliance
  • Policy Development
  • Effective Communicator and Public Speaker
  • Data Interpretation
  • Social Work
  • Training and Development
  • Program Management
  • Board Oversight
  • Relationship and Team Building
  • Complex Problem Solving
  • Strategic Planning and Execution
  • Integrity and Transparency
  • Managerial experience
  • Managerial skills

Accomplishments

  • Recognized as Arizona College of Nursing 2020 Regional "Go Getter" Award for outstanding performance and team contributions.
  • Drove 84% improvement in Retention through 2019-2021 for the Healthcare Administration Program at Arizona College of Nursin.
  • Recognized as Arizona College of Nursing 2020 Pinnacle Peak Award for outstanding performance and team contributions.
  • Recognized for Outstanding Performance for Southwest Behavior Health for creating effective disaster plans for multiple sites.
  • Recognized as Federal Express Bravo Zulu Award for outstanding performance.
  • Recognized Resolutionist LLC Customer Achievement Awards for outstanding production and community program development 2020, 2021, 2022 & 2023 from 4 large non profit organizations.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Executive Director

The Resolutionist
04.2023 - Current

Learning Resource Manager

Arizona College of Nursing
08.2021 - Current

Director of Healthcare Administration

Arizona College Of Nursing
01.2019 - 08.2021

Senior Program Manager

The Resolutionist LLC
04.2018 - 04.2023

Crisis Intervention Counselor

Solari Crisis & Human Services
02.2016 - 08.2021

Adult Protective Investigator

State of Arizona
03.2014 - 02.2016

Case Manager

Terros Behavioral Health
02.2013 - 03.2014

Senior Team Lead

Southwest Behavioral & Health Services
01.2012 - 03.2014

Courier

Federal Express
06.2004 - 01.2012

Director of Operations

Gatesway Foundation
06.1997 - 02.2012

Master of Science - Health Administration

University of Phoenix

Bachelor of Science - Clinical Psychology

University of Phoenix

High School Diploma -

Booker T. Washington High School

Certified - Medical Administrative Assistant

Tulsa Technology Center - Peoria

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Felicia Parker