Overview
Work History
Education
Skills
Timeline
Generic

Felicia Parker

Defiance

Overview

21
21
years of professional experience

Work History

Store Manager

Ollies Bargain Outlet
Defiance
07.2021 - Current
  • Organized promotional events to increase product awareness.
  • Maintained accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Managed daily banking activities such as deposits and withdrawals.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.

Bartender/Cook

Fraternal Order Of Eagles Aerie #871
Defiance
01.2019 - 01.2023
  • Developed good working relationships with fellow employees through effective communication.
  • Cleansed glasses with sanitizing solution after each use.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.
  • Stocked ice bins and coolers as needed throughout shift.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Cleaning Assistant Manager

YMCA
Defiance
01.2017 - 12.2019
  • Organized storage closets in order to keep items easily accessible.
  • Utilized appropriate personal protective equipment when handling hazardous materials.
  • Inspected facilities for potential hazards or maintenance needs.
  • Maintained cleaning equipment in good working condition.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Emptied trash cans and disposed of waste materials properly.
  • Performed general repairs to walls, doors and other surfaces when necessary.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Adhered to OSHA guidelines while performing duties.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Restocked shelves with cleaning supplies after each shift.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Efficiently managed time between multiple tasks throughout the day.
  • Stocked supplies such as soap, toilet paper and paper towels.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Ensured safety standards were met while using chemical cleaners or operating machinery.
  • Completed paperwork related to inventory control accurately.
  • Sanitized frequented areas and equipment using approved supplies.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Maintained accurate records of all tasks completed by the team.
  • Maintained positive working relationship with fellow staff and management.

Bartender

Amvets Post 1991
Defiance
01.2017 - 10.2019
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Balanced daily registers and generated sales reports for management.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.

Fashions

Kmart
Defiance
10.2004 - 01.2007
  • Worked effectively in team environments to make the workplace more productive.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Assisted customers with carrying large purchases out of the store.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Provided excellent customer service by responding courteously to inquiries.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Defiance High School
Defiance, OH

Skills

  • Customer service
  • Sales strategies
  • Employee training
  • Safety compliance
  • Store operations
  • Promotional planning
  • Team building
  • Performance evaluation
  • Conflict resolution
  • Time management
  • Staff scheduling
  • Operational efficiency
  • Special events
  • Goals and performance
  • Leadership development
  • Performance reviews
  • Payroll management
  • Employee scheduling
  • Strategic thinker
  • Recruitment and hiring
  • Multitasking and organization
  • Inventory control
  • Sales analysis

Timeline

Store Manager

Ollies Bargain Outlet
07.2021 - Current

Bartender/Cook

Fraternal Order Of Eagles Aerie #871
01.2019 - 01.2023

Cleaning Assistant Manager

YMCA
01.2017 - 12.2019

Bartender

Amvets Post 1991
01.2017 - 10.2019

Fashions

Kmart
10.2004 - 01.2007

Defiance High School

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Felicia Parker