Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Patton

Summary

Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Flexible Overnight Support Manager with experience driving business initiatives while reducing inventory shrink. Motivated to continually coordinate with, coach and mentor night shift staff to promote successful operations. Well-spoken individual and positive role model for newly hired employees. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Stock Associate

The Home Depot Inc
04.2022 - Current
  • Maintained stockroom records and generated reports for management.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Processed and packaged stock items for customer purchases.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
03.2020 - 04.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.

Overnight Support Manager

Walmart
04.2018 - 04.2022
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Coached employees through day-to-day work and complex problems.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Supervised promotional activities that were designed to drive sales and generate excitement.

Caregiver

Heart To Heart Home Care Agency
11.2017 - 04.2018
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Completed regular check-ins and progress report for each client.
  • Built strong relationships with clients to deliver emotional support and companionship.

Sortation Associate

Amazon
07.2017 - 11.2017
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Crew Shift Leader

Taco Bell
03.2015 - 07.2017
  • .
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Associate

Walmart
02.2012 - 03.2015
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Westside High School
Newark, NJ
06.2009

Skills

  • Data Accuracy
  • Hand Scanning
  • Maintain Records
  • Safety Protocols
  • Cleaning and Store Maintenance
  • Financial Reports
  • Coaching and Training
  • Available Nights, Weekends and Holidays
  • Attentive to People
  • Knowledge of State Regulation
  • Customer Consulting
  • Housekeeping Skills
  • High-Volume Dining
  • Staff Training

Timeline

Stock Associate

The Home Depot Inc
04.2022 - Current

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
03.2020 - 04.2022

Overnight Support Manager

Walmart
04.2018 - 04.2022

Caregiver

Heart To Heart Home Care Agency
11.2017 - 04.2018

Sortation Associate

Amazon
07.2017 - 11.2017

Crew Shift Leader

Taco Bell
03.2015 - 07.2017

Sales Associate

Walmart
02.2012 - 03.2015

High School Diploma -

Westside High School
Felicia Patton